Amazon FBA Warehouses claiming shipment received but not products in it.
SELLERS BE AWARE!
Amazon Canada warehouses started to provide a new canned reply when asked to investigate missing products of inbound FBA shipments: “we received all your pallets, but the products were not in the shipment, so no refund will be made”
Just happened to us with YYZ3 (FBA18VW0D5TK) and YOO1 (FBA18WXBGZC2).
We sell equipment for boats such as navigation lights, boat anchors, etc. The above warehouses claim that received all the pallets but NONE of the nearly 1 TON of anchor products.
We provided Proof of purchase, Proof of Delivery even pictures of the pallets before shipment. Same answer.
We have asked seller support to check with the warehouse and their weight log of the received pallets. If they want, they can quickly realize that they have nearly 1 TON of products in their warehouses that are unaccounted for.
Still, we get the same canned answer for both shipments. No weight check and they don’t care that we have operated for 7 years with PERFECT inbound performance.
Anyone has a suggestion how to deal with Amazon under these circumstances?
Thank you
Amazon FBA Warehouses claiming shipment received but not products in it.
SELLERS BE AWARE!
Amazon Canada warehouses started to provide a new canned reply when asked to investigate missing products of inbound FBA shipments: “we received all your pallets, but the products were not in the shipment, so no refund will be made”
Just happened to us with YYZ3 (FBA18VW0D5TK) and YOO1 (FBA18WXBGZC2).
We sell equipment for boats such as navigation lights, boat anchors, etc. The above warehouses claim that received all the pallets but NONE of the nearly 1 TON of anchor products.
We provided Proof of purchase, Proof of Delivery even pictures of the pallets before shipment. Same answer.
We have asked seller support to check with the warehouse and their weight log of the received pallets. If they want, they can quickly realize that they have nearly 1 TON of products in their warehouses that are unaccounted for.
Still, we get the same canned answer for both shipments. No weight check and they don’t care that we have operated for 7 years with PERFECT inbound performance.
Anyone has a suggestion how to deal with Amazon under these circumstances?
Thank you
0 replies
Seller_7BJWiAs702LjO
Does anyone in Amazon follows this board? Someone who can seriously take a look at these situaiton.
Amazon FBA keeps replying that they did not receive the SKUs but they do not explain what happened with the missing 1 TON of weight that is unaccounted for.
We run out of options but to open a police report with the RCMP for stolen goods.
Does anyone have a better suggestion?
Thank you
