Video Verification: Appointment Cancelled "but I did not cancel the video verification"
Appointment Cancelled
Your appointment has been cancelled. Please return at a later stage to set up an appointment to complete your verification.
Case ID:14720768541 and Case ID:14700297501
Video Verification: Appointment Cancelled "but I did not cancel the video verification"
Appointment Cancelled
Your appointment has been cancelled. Please return at a later stage to set up an appointment to complete your verification.
Case ID:14720768541 and Case ID:14700297501
0 replies
Cade_Amazon
Hello @Seller_W8zW4X13SQyoz,
Thank you for reaching out. I hope all is well.
As you have mentioned, I understand that your appointment for the video verification has been canceled. For the seller forums community and I to better assist you, I would like to ask you a couple of questions.
Have you received a performance notification or a case log pertaining information such as the reason why you had to do a video verification? Were there any requests made by amazon to provide documents for the video verification?
Please provide insight and information about your account. If you have received a performance notification or a case log, attach it to the post and make sure to remove any personal information.
As the situation does have some ambiguity to it, I have passed your information to the account health support team who may attempt to contact you by phone.
Please ensure all of your contact information is up to date so that our team may get in contact with you. If you have any additional questions or updates, please continue to share them here.
Best,
Cade
