Buy Box Suspension Appeal: Demonstrated ODR Improvements Requesting Manual Override (Case ID: 17716253291)
[URGENT] Buy Box Suspension Due to ODR - Comprehensive Fixes Implemented, Request Manual Review (Case ID: 17716253291)
@Roberto_Amazon @Josh_Amazon @Cooper_Amazon @Glenn_Amazon @Nano_Amazon @Atlas_Amazon @Xander_Amazon @Manny_Amazon
As a long-term seller with 7 years of operation on Amazon, we urgently seek your assistance regarding Buy Box suspension triggered by 1.8% Order Defect Rate (ODR). We've implemented systemic corrections and respectfully request manual account review.
Root Cause Analysis & Resolution
Item Not Received Claim (Order ID: 111-8785088-2899430)
- Immediately reshipped with tracked delivery (Tracking#: YT2511621272114295)
- Buyer left a comment confirming acceptance of the reshipping solution on April 26th
- Upgraded logistics partners with 100% shipment tracking policy
Custom Product Negative Review (ASIN: B0CXSPRH39)
- Granted full refund despite clear "Non-refundable Custom Items" policy
- Implemented pop-up confirmation for custom orders
- Revised product detail page with enhanced disclaimer
Preventive Measures Deployed
Policy Enhancements
- Updated return policy prominently displayed in storefront & listings
- Mandatory purchase agreement for custom products
Service Upgrades
- 24/7 customer response system (<6hr avg. response time)
- Weekly quality audit covering 20% of orders
Current Impact
Despite achieving 0% ODR in the past 7 days and resolving all flagged cases, our Buy Box remains disabled. This suspension critically impacts:
- 86% sales drop on core ASIN: B0CXF66FGJ
Supporting Evidence:
- Case ID: 17716253291
We're fully committed to Amazon's customer-centric philosophy. Your guidance to restore selling privileges would be deeply appreciated!
Buy Box Suspension Appeal: Demonstrated ODR Improvements Requesting Manual Override (Case ID: 17716253291)
[URGENT] Buy Box Suspension Due to ODR - Comprehensive Fixes Implemented, Request Manual Review (Case ID: 17716253291)
@Roberto_Amazon @Josh_Amazon @Cooper_Amazon @Glenn_Amazon @Nano_Amazon @Atlas_Amazon @Xander_Amazon @Manny_Amazon
As a long-term seller with 7 years of operation on Amazon, we urgently seek your assistance regarding Buy Box suspension triggered by 1.8% Order Defect Rate (ODR). We've implemented systemic corrections and respectfully request manual account review.
Root Cause Analysis & Resolution
Item Not Received Claim (Order ID: 111-8785088-2899430)
- Immediately reshipped with tracked delivery (Tracking#: YT2511621272114295)
- Buyer left a comment confirming acceptance of the reshipping solution on April 26th
- Upgraded logistics partners with 100% shipment tracking policy
Custom Product Negative Review (ASIN: B0CXSPRH39)
- Granted full refund despite clear "Non-refundable Custom Items" policy
- Implemented pop-up confirmation for custom orders
- Revised product detail page with enhanced disclaimer
Preventive Measures Deployed
Policy Enhancements
- Updated return policy prominently displayed in storefront & listings
- Mandatory purchase agreement for custom products
Service Upgrades
- 24/7 customer response system (<6hr avg. response time)
- Weekly quality audit covering 20% of orders
Current Impact
Despite achieving 0% ODR in the past 7 days and resolving all flagged cases, our Buy Box remains disabled. This suspension critically impacts:
- 86% sales drop on core ASIN: B0CXF66FGJ
Supporting Evidence:
- Case ID: 17716253291
We're fully committed to Amazon's customer-centric philosophy. Your guidance to restore selling privileges would be deeply appreciated!
1 reply
JiAlex_Amazon
@Seller_Aq1bd3Qq53nNF
In regards to this post, we notice this has been already asked on another forum. It's a policy violation to post your question more than one time. Please create one post per discussion so we do not duplicate investigation and escalation processes. Creating multiple posts may further delay and complicate the investigation.
Any assistance, don’t hesitate to reach out to our support channel.
-JiAlex
