As a long-term seller with 7 years of operation on Amazon, we urgently seek your assistance regarding Buy Box suspension triggered by 1.8% Order Defect Rate (ODR). We've implemented systemic corrections and respectfully request manual account review.

Root Cause Analysis & Resolution

Item Not Received Claim (Order ID: 111-8785088-2899430)

- Immediately reshipped with tracked delivery (Tracking#: YT2511621272114295)

- Buyer left a comment confirming acceptance of the reshipping solution on April 26th

- Upgraded logistics partners with 100% shipment tracking policy

Custom Product Negative Review (ASIN: B0CXSPRH39)

- Granted full refund despite clear "Non-refundable Custom Items" policy

- Implemented pop-up confirmation for custom orders

- Revised product detail page with enhanced disclaimer

Preventive Measures Deployed

Policy Enhancements

- Updated return policy prominently displayed in storefront & listings

- Mandatory purchase agreement for custom products

Service Upgrades

- 24/7 customer response system (<6hr avg. response time)

- Weekly quality audit covering 20% of orders

Current Impact

Despite achieving 0% ODR in the past 7 days and resolving all flagged cases, our Buy Box remains disabled. This suspension critically impacts:

- 86% sales drop on core ASIN: B0CXF66FGJ

Supporting Evidence:

- Case ID: 17716253291

We're fully committed to Amazon's customer-centric philosophy. Your guidance to restore selling privileges would be deeply appreciated!