Two-step verification issues with no resolution
I have been having issue passing the two-step verification. My phone on file is correct, and I don't receive texts or voice with OTP. I sent my seller ID information for Two-step verification account recovery, and it says that I will have response in 1-2 days. It is already day 6 and no one has contacted me yet. I chatted with few people from the support team, and all of them are telling me that it is best to use an authenticator app. I agree but I have no access to my desktop account where I can perform this task, and there are no options on the mobile app to do that. It has been a very frustrating experience, and a big let down from Amazon.
Two-step verification issues with no resolution
I have been having issue passing the two-step verification. My phone on file is correct, and I don't receive texts or voice with OTP. I sent my seller ID information for Two-step verification account recovery, and it says that I will have response in 1-2 days. It is already day 6 and no one has contacted me yet. I chatted with few people from the support team, and all of them are telling me that it is best to use an authenticator app. I agree but I have no access to my desktop account where I can perform this task, and there are no options on the mobile app to do that. It has been a very frustrating experience, and a big let down from Amazon.
0 replies
Jurgen_Amazon
Hello @Seller_2vVW0ukwBZCPp,
I understand your frustration with the two-step verification issues and the delayed response. Let me provide some guidance:
For immediate access, you can try these steps:
- Clear your browser cache/cookies
- Try a different browser
- Use a different mobile device to receive the OTP
- Check if your phone carrier is blocking Amazon SMS
For a long-term solution:
- Once you regain access, immediately set up an authenticator app (like Google Authenticator or Authy)
- Add a backup phone number
- Save your backup codes in a secure location
Regarding your pending account recovery request:
Please contact Seller Support directly through 1-877-251-4504 (Canada). They can:
- Check the status of your recovery request
- Escalate if needed
- Provide alternative verification methods
Remember to have your Seller ID and account information ready when calling.
Jurgen
Note: This is a critical security feature that protects your account, and while the process can be challenging, it's essential for maintaining account security.
