Amazon Punishes Sellers for Parcels Stuck in Canada post !!
@Jurgen_Amazon
@Ricardo_Amazon
@Sunnie_Amazon
@Lucre_Amzn
order ID: 702-0224431-6945016
one of so many orders that are stuck!!
Parcels that were shipped before Canada Post Strike and now are stuck, Customer are claiming A-Z and Amazon is giving them to them, how is this fair?? Amazon does not loose a penny in this, they make their 15% commission and as usual they always take bully the sellers!!
Amazon Punishes Sellers for Parcels Stuck in Canada post !!
@Jurgen_Amazon
@Ricardo_Amazon
@Sunnie_Amazon
@Lucre_Amzn
order ID: 702-0224431-6945016
one of so many orders that are stuck!!
Parcels that were shipped before Canada Post Strike and now are stuck, Customer are claiming A-Z and Amazon is giving them to them, how is this fair?? Amazon does not loose a penny in this, they make their 15% commission and as usual they always take bully the sellers!!
3 replies
Seller_7LrAV0m5llaI7
Because you promised their package within a certain estimated delivery date, but used a carrier that went on strike and could not deliver. You could have switched over to alternative carriers a couple weeks before the strike like some other sellers have done.
Did you proactively message your customers when they went on strike? Set up alternative shipping to them and redirect the stuck packages back to you once Canada Post is active again?
Daryl_Amazon
Hi @Seller_R9WesGvPFxipV,
We understand that many of you are experiencing significant challenges due to the ongoing Canada Post Strike. We want to assure you that your concerns have not gone unheard, and we deeply empathize with the difficulties this situation is causing for your businesses.
While this strike is beyond Amazon's direct control, we want you to know that we are actively working to address its impact on our seller community. Our team is in continuous communication with various internal Amazon departments to find solutions and determine the best ways to support you during this challenging time.
We appreciate your patience and the detailed reports you've been sharing about how the strike is affecting your operations. Your feedback is invaluable and serves as a crucial link between sellers and Amazon's internal teams. We encourage you to continue sharing your experiences, concerns, and suggestions in this dedicated Forum.
If your issue is specifically related to Feedback removal due to the Canada Post Strike, please report it in the dedicated Forum:
Canada Post Strike (Feedback Removal Requests)
This will help us address these concerns more efficiently.
As moderators, while we may not have immediate solutions, we are committed to being your advocates within Amazon. We are carefully documenting all issues raised and ensuring they reach the appropriate teams for consideration and action.
We will update these forums as soon as we have any new information or guidance to share. In the meantime, we recommend exploring alternative shipping methods where possible and keeping your customers informed about potential delays.
Thank you for your resilience and understanding during this difficult period. We're all in this together, and we remain committed to supporting you through these challenges.
Daryl
Seller_NRzLWqz8jbm4A
You shouldn't have taken the order, and shipped with Canada Post when you knew a strike was looming. It is your fault for shipping with Canada Post, instead of using a different carrier.