Your Amazon.com seller account has been deactivated in accordance with section 3 of the Amazon Business Solutions Agreement. Your listings have been deactivated, and any open orders have been canceled.

Why did this happen?

We discovered information that indicates your Amazon seller account has engaged in deceptive, fraudulent, or illegal activity. Information available to us indicates that you used a payment method that we are not able to verify and improperly handling buyer data.

This conduct violates the Amazon Services Business Solutions Agreement (https://sellercentral.amazon.com/gp/help/external/G1791) and the Seller Code of Conduct (https://sellercentral.amazon.com/gp/help/G1801). As a result, we have closed your Amazon seller account to prevent harm to our customers, other selling partners, and our store.

As a reminder, the Seller Code of Conduct requires that sellers act fairly and honestly on Amazon to ensure a safe buying and selling experience. Amongst other requirements, the Code of Conduct states that all sellers must:

-- Provide accurate information to Amazon and our customers at all times.

-- Act fairly and not misuse Amazon features or services.

Has your account been deactivated in error?

If you believe there has been an error, submit an explanation from the email that you used to register your Amazon account. Your explanation should include evidence or examples that demonstrate your account complies our terms and conditions or policies. This may include:

-- Evidence that you have not misused Amazon services or improperly handled buyer information.

-- Evidence of inventory to support your sales. This should include invoices or receipts from your supplier.

-- Evidence that you are an authorized retailer or supplier for your listings.

-- If you have employed a third-party drop-shipping service, provide evidence of this agreement and authorization for access to your account.

-- If you are facing logistics issues that are impacting proper fulfillment of your orders, provide reasons and supporting evidence associated with these for consideration during your review.

How do I send the required information?

Submit this information to

What happens if I do not send the requested information on the Account Health page?

If we do not receive the required information, your account will remain deactivated and funds in your account may be held for 90 days.

We’re here to help.

If you have questions about this policy, contact us:

https://sellercentral.amazon.com/cu/contact-us

You can view your account performance or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

-- Download the iOS app:

-- Download the Android app:

Amazon.com

Sincerely,

Merchant review team

Amazon.com