Brand registry case answered and status pending
Hi, I submitted my request for the brand registry couple days ago, I noticed that the related case status changed to "Answered case", but the status of my brand registry application still reads "Pending Review". I want to know what is the status of my application.
Case ID 17703401521
Brand registry case answered and status pending
Hi, I submitted my request for the brand registry couple days ago, I noticed that the related case status changed to "Answered case", but the status of my brand registry application still reads "Pending Review". I want to know what is the status of my application.
Case ID 17703401521
0 replies
Seller_rQCBLSRkCqOdi
@CR_Amazon
@Jim_Amazon
@Stevie_Amazon
@SEAmod
@KJ_Amazon
@Jaijai_AMZ_136
@Sandy_Amazon
Sandy_Amazon
Hi @Seller_rQCBLSRkCqOdi
Some sellers will see their case status through their seller central case log and it will show "answered" or "resolved" status before they get any answers from Brand registry. This is because the case may be passed to internal teams within Amazon and it reflects that information.
To check the most accurate status of your application, please check through your Brand Registry home page -> Brand Applications -> Status.
I checked your case and it seems like you had some issues with the images you attached. You can check for more guidance on this here. (pages 6-7)
In your next application, I suggest you to take a few photos of your product in your hands and a close up of your brand name in addition to he complete product photo.
Best,
Sandy
