The shipment has been delivered, but the status still shows "in transit."
I am a new seller, and my carrier says my shipment was dropped at the fulfillment center, but since July 21, the shipment status has only said "in transit" with no updates after that. I really don't know how to track it. What should I do next? When will it be delivered?
This delay is affecting my plans to start sales by mid-July. Here are the details:
FBA: FBA183DVSSF0U000001
Shipment ID: 1Z88F19Y0312899199
Could anyone guide me on the next steps?
The shipment has been delivered, but the status still shows "in transit."
I am a new seller, and my carrier says my shipment was dropped at the fulfillment center, but since July 21, the shipment status has only said "in transit" with no updates after that. I really don't know how to track it. What should I do next? When will it be delivered?
This delay is affecting my plans to start sales by mid-July. Here are the details:
FBA: FBA183DVSSF0U000001
Shipment ID: 1Z88F19Y0312899199
Could anyone guide me on the next steps?
0 replies
Seller_z3XfkorVSmnEY
There's nothing you can/should do right now but wait. We don't rely on the delivery status Amazon provides on Seller Central. It's often delayed.
If you shipped LTL, you're probably going to have to wait even longer for items to be checked in. SPD has priority.
And while you're waiting for inventory to be checked in, spend some time reading the forums, Seller University sell.amazon.com/learn and sellers ask sellers. You're bound to learn a lot of things you didn't know you didn't know.
Dominic_Amazon
Hi @Seller_DooDPhzrqa5Fi,
Dominic from Amazon here, happy to try to help.
Receiving times can depend on a number of factors including time of the year. Usually around this time of year receiving times can increase. In addition to that, you can only request an investigation once the shipment is closed. In some cases the reconciliation date may be extended.
The final process itself has three steps:
- Delivered: Amazon has received information from the carrier that your shipment is ready for delivery, or that it was delivered to the fulfillment center facility yard but that the fulfillment center has not yet checked it in.
For small-parcel shipments, it can take up to four days for your shipment to move to Checked in status from your scheduled delivery date. For LTL and FTL shipments, it can take up to 10 days. During peak times, it may take longer. It’s unable to manually change the shipment status, as it is automatically updated to checked In status following up the fulfillment center dock receiving process.
Occasionally, a shipment that has been delivered to the fulfillment center will not display as Delivered. This can occur because of information between the carrier and the fulfillment center not syncing.
- Checked in: The trailer your shipment is on has been moved from the facility yard to the dock door and is ready to be unloaded. Checked-in inventory has not yet been through the receiving process.
For small-parcel shipments, it can take up to two days to move from Checked in status to Receiving status. For LTL and FTL shipments, it can take up to nine days. During peak times, it may take longer. It’s unable to manually change the shipment status, as it is automatically updated to Receiving status following up the fulfillment center dock receiving process.
- Receiving: Amazon has started scanning your shipment ID labels. Units are available for sale as soon as they are received. However, because units may be sent to other fulfillment centers closer to customers, it can take up to 18 days for received units to be available for immediate shipping.
Not adhering to Amazon's packaging, prep, or shipping requirements may delay receiving. For more information, go to Packaging and prep requirements, Shipping and routing requirements, and Small parcel delivery to Amazon. Amazon cannot manually expedite the receiving progress for any shipment. Your shipment may keep in Receiving status longer than expected due to the inventory need to transship from Ship fulfillment center to storage fulfillment center.
Please let me know if you have any additional questions.
Best,
Dominic
