I’m posting this in hopes that an Amazon employee will see it and help us.

We are a small book publisher trying to post a book on Amazon manually, under the Individual plan.

The book shows as “Available” to us on the seller side (Manage Inventory screen) but in the marketplace it shows “Currently unavailable” to buyers.

Amazon seller support has not been able to resolve the issue. (Case ID 16394808461)

The original response from Amazon seller support gave us two actions to try:

=-=-=-=-=

We recommend you to use the product classifier tool or browse tree guides and provide the browse path or browse node id you retrieve from there for this product.

     (1) You can access the product classifier tool in Seller Central by visiting: https://sellercentral.amazon.com/productclassify

     (2) You can access the browse tree guides in Seller Central by visiting: https://sellercentral.amazon.com/help/hub/reference/1641

=-=-=-=

Neither of these suggestions has solved the problem --  in fact, following suggestion #1 has created further problems.

The book needs to be classified as BOOKS > LITERATURE & FICTION > LITERARY. This exact classification is available using the product classifier tool (option 1 above). To see what I mean, click the productclassify link above and you will be able to select BOOKS, then LITERATURE & FICTION, and then LITERARY. However, following these steps to resolve the issue creates a SECOND INVENTORY ITEM -- it does not fix the classification on the first inventory item. Initially, I stopped and did not pursue this option because I didn't want to create a second inventory item.

Instead, I tried the second suggestion to use browse tree guides -- however, the browse tree guide for books does NOT contain a classification for BOOKS > LITERATURE & FICTION > LITERARY -- or anything similar.

I have spoken with 2 amazon support reps to try to resolve this. Both submitted requests up the chain and both times their requests were rejected, leaving us at a dead-end with no further assistance.

So I went back to suggestion 1 and used the link to the productclassifer tool. This allowed me to select the needed classification (BOOKS > LITERATURE & FICTION > LITERARY) - HOWEVER, as I feared, this created a SECOND inventory item for this product. This second item shows the message "Missing Offer" and instructs me to "Add missing offer details" - HOWEVER, all offer details are entered, there is no missing info to add. 

Now we have two inventory items for this book and neither is available to buyers.

Hoping to find some assistance here, as I have reached a dead end with Amazon support. 

Thank you.