Counterfeit Claim - Product Policy Violation - Critical
TLDR: Account Health Support instructed me to Acknowledge a false Counterfeit claim if the brand doesn't remove the IP complaint within 72 hours. My account health is currently displaying 0. This sounds dumb, Should I do it?
Hi guys, today I receiced an IP claim with "Counterfeit" as the reason.
I've been given 72 hours to provide a LOA, Trademark, or Legal Document.
NO Invoice option. I sourced the product directly from the brand itself!
My Account Health now displays "0"!
My Question
I spoke to an Account Health specialist and they told me to contact the Rights Holder and if no resolution, I should acknowledge the Violation, that my account will be re-instated and that I will no longer be able to sell the product (which is fine).
But having read other people's experiences, it seems that if I accept a Counterfeit Violation, my account will de-activate either way!
What would you do?
I'm thinking I should gently press the Brand Owner to remove the violation but I only have 3 days.
Counterfeit Claim - Product Policy Violation - Critical
TLDR: Account Health Support instructed me to Acknowledge a false Counterfeit claim if the brand doesn't remove the IP complaint within 72 hours. My account health is currently displaying 0. This sounds dumb, Should I do it?
Hi guys, today I receiced an IP claim with "Counterfeit" as the reason.
I've been given 72 hours to provide a LOA, Trademark, or Legal Document.
NO Invoice option. I sourced the product directly from the brand itself!
My Account Health now displays "0"!
My Question
I spoke to an Account Health specialist and they told me to contact the Rights Holder and if no resolution, I should acknowledge the Violation, that my account will be re-instated and that I will no longer be able to sell the product (which is fine).
But having read other people's experiences, it seems that if I accept a Counterfeit Violation, my account will de-activate either way!
What would you do?
I'm thinking I should gently press the Brand Owner to remove the violation but I only have 3 days.
0 replies
Seller_OvL8C4BJWiuS9
It is highly unlikely that you have an invoice from the brand (you may have a receipt of on online purchase).
Seller_J46Ruz3VzvWCV
Then it should be easy to get the LOA (which you should already have)
As @Seller_OvL8C4BJWiuS9implies though I would also concur that you bought retail from the brand and expect that allows you to sell on Amazon. Fact is nowadays many brands are restricting sales on Amazon without approval directly from them.
I don't see any choice other than to acknowledge the violation, but you can post a screenshot of your options and we can review things.
Emet_Amazon
Hello @Seller_ara97QRIwpX1E,
Thank you for posting your concerns with a critical violation.
Account Health Support instructed me to Acknowledge a false Counterfeit claim if the brand doesn't remove the IP complaint within 72 hours. My account health is currently displaying 0. This sounds dumb, Should I do it?
Hi guys, today I receiced an IP claim with "Counterfeit" as the reason.
I've been given 72 hours to provide a LOA, Trademark, or Legal Document.
NO Invoice option. I sourced the product directly from the brand itself!
This is a serious concern issued by the brand or rights owner. These situations can only be resolved with a valid letter of authorization or license agreement issued by the brand themselves.
Critical violations will immediately set your score to 0, no matter prior score or rating. As mentioned above it does come with a 72 hour notice for resolving the situation or the account will be deactivated.
As mentioned in the original requirement an LOA, if this does not exist, and the rights owner is not responsible or unwilling to retract the complaint, your only option would be to acknowledge the violation. Our account health team is correct in the ASIN being ineligible for sale in the future, but will help restore the lost points from your score if accepted. This will also help prevent the deactivation of the account.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
