Buyer claims item never arrived - Amazon refunds
Buyer claimed the item never arrived but it did as per the tracking of the parcel. Amazon refunded the buyer, now the customer got the item for free claiming not receiving it which most probably is not true. What can be done?
Buyer claims item never arrived - Amazon refunds
Buyer claimed the item never arrived but it did as per the tracking of the parcel. Amazon refunded the buyer, now the customer got the item for free claiming not receiving it which most probably is not true. What can be done?
0 replies
Seller_7LrAV0m5llaI7
How did you know the customer received their order? Did you get a signature confirmation of delivery? How do you know that the courier dropped it off at the right house? How do you know that the item didn't get stolen from their doorstep?
Christine_Amazon
Hello @Seller_FkCItuNXgTK6A
This is Christine from Amazon Forums.
I would like to ask you for the Order ID so I can take a look on the situation.
Have a great day.
Christine.
Seller_weu5C3hytYJvl
It is crazy that this is an FBA incident and this seller is out of their product and money. What's even crazier is people defending Amazon here.
Seller_7LrAV0m5llaI7
Well, if I had a signature from the customer, then i'd know.
Seller_7LrAV0m5llaI7
I only give good and real advice to sellers all around.
I don't see you helping out other sellers with their issues on here.
Heck ya we do! $430k over the last 12 months just in the Canadian .ca marketplace and growing! Forecasted over 40k for April this month alone
I have 4200 upvotes on these forums, giving true and real life advice to sellers. I have more than 5 times as many upvotes as I do downvotes. The people who downvote just don't want to believe the truth or come to terms and understand their actions.
