Late Deliveries by UPS using Amazon's Buy-Shipping; how do I get refunded
Late Deliveries by UPS using Amazon's Buy-Shipping; how do I get refunded.
When we contact Amazon, they say to call UPS directly. When we call UPS, they say they can not refund or credit us because it is not our UPS account- it is Amazon's account and they can only credit that account.
Since this also affects our SFP metrics horribly, when we shipped it on time but UPS screwed things up- we at least need to get the money back for the service we paid for but was not delivered as promised.
Late Deliveries by UPS using Amazon's Buy-Shipping; how do I get refunded
Late Deliveries by UPS using Amazon's Buy-Shipping; how do I get refunded.
When we contact Amazon, they say to call UPS directly. When we call UPS, they say they can not refund or credit us because it is not our UPS account- it is Amazon's account and they can only credit that account.
Since this also affects our SFP metrics horribly, when we shipped it on time but UPS screwed things up- we at least need to get the money back for the service we paid for but was not delivered as promised.
Seller_LImVvUWeyiCfQ
Reimbursements when using Buy Shipping was addressed by a Community Manager a while back. I didn't save their post but below are the instructions they referenced from Seller Help.
Amazon’s Buy Shipping service enables you to access shipping solutions offered by a network of shipping carriers, including UPS. When you use Buy Shipping and related services from UPS, you must file claims of loss or damage directly with UPS regardless of whether UPS charges a Buy Shipping service fees to your Amazon account or linked UPS shipper account. Amazon may not file claims on your behalf or reimburse you for any successful claims. Upon successful resolution of a claim, UPS will reimburse you directly to the extent such payments are required by UPS terms and conditions.
To file a claim with UPS follow these steps:
File a claim with UPS by calling 1-800-711-5914
The UPS personnel at the above phone number are trained to support claims requested by Amazon sellers.
When submitting the claim, inform UPS that you are filing a claim for a damaged or lost item for Amazon seller-fulfilled.
If UPS will not move forward with your claim request or the claim was initiated but not paid, follow these steps:
Call UPS at 1-800-711-5914 (this phone number is designated for Amazon sellers), and request UPS to help with your claim.
If UPS continues to refuse to settle the claim, you can contact Amazon. However, before contacting Amazon, you must obtain the following information from UPS by calling 1-800-711-5914:
UPS tracking information (required)
First and last name, or agent ID, for the UPS employee who refused to initiate the claim (required)
Your contact email, phone number, or both–this will be provided to UPS (required)
Business name and full mailing address to where the claims payment check should be sent (required)
UPS claim number (if available)
SellerHelp page on UPS claims where Buy Shipping was used
I'm not aware of any threads stating whether or not any seller has had success using this method, so it would be helpful if you would report back once you've tried it.
0 replies
Seller_LImVvUWeyiCfQ
Reimbursements when using Buy Shipping was addressed by a Community Manager a while back. I didn't save their post but below are the instructions they referenced from Seller Help.
Amazon’s Buy Shipping service enables you to access shipping solutions offered by a network of shipping carriers, including UPS. When you use Buy Shipping and related services from UPS, you must file claims of loss or damage directly with UPS regardless of whether UPS charges a Buy Shipping service fees to your Amazon account or linked UPS shipper account. Amazon may not file claims on your behalf or reimburse you for any successful claims. Upon successful resolution of a claim, UPS will reimburse you directly to the extent such payments are required by UPS terms and conditions.
To file a claim with UPS follow these steps:
File a claim with UPS by calling 1-800-711-5914
The UPS personnel at the above phone number are trained to support claims requested by Amazon sellers.
When submitting the claim, inform UPS that you are filing a claim for a damaged or lost item for Amazon seller-fulfilled.
If UPS will not move forward with your claim request or the claim was initiated but not paid, follow these steps:
Call UPS at 1-800-711-5914 (this phone number is designated for Amazon sellers), and request UPS to help with your claim.
If UPS continues to refuse to settle the claim, you can contact Amazon. However, before contacting Amazon, you must obtain the following information from UPS by calling 1-800-711-5914:
UPS tracking information (required)
First and last name, or agent ID, for the UPS employee who refused to initiate the claim (required)
Your contact email, phone number, or both–this will be provided to UPS (required)
Business name and full mailing address to where the claims payment check should be sent (required)
UPS claim number (if available)
SellerHelp page on UPS claims where Buy Shipping was used
I'm not aware of any threads stating whether or not any seller has had success using this method, so it would be helpful if you would report back once you've tried it.
Seller_APRtaC6lplB3D
I have one better than this and it works every time
if you haven't already, open a UPS account on there website
Use the same info you have for your address on your Amazon buy shipping label exactly.
this is most likly your return address on your seller's account
No credit card is needed to open a UPS account, again, use your info exactly as it appears on your return address, PO boxes are not allowed, so update your return address to not have a PO BOX then file a claim
They will send you a letter and your Amazon UPS shipper 6 digit number
This will be matched with your online profile on UPS website after you file your first claim.
No need to call, and it takes less than 5 days to get the letter.
Seller_BTYC82ukdQ9DG
I don't know if this is what happened in your situation, but UPS only delivers to rural addresses on Monday, Wednesday, and Friday now. I don't know if Amazon has adjusted their projected delivery dates accordingly, but it's something to consider when choosing your shipper.
Jameson_Amazon
Hi @Seller_6G3nMKOPNAurf,
Thank you for reaching out about this and for your patience here! I'm so happy to see that @Seller_LImVvUWeyiCfQ jumped in here to provide some helpful instructions on filing a reimbursement claim - thank you, Vernon!
Now, I'm just coming across this thread and wanted to check in with you, were you able to file a claim by following those provided instructions?
If you have any additional questions or need further assistance with this, please let me know!
Thanks again,
Jameson
Seller_hvvNUJjgodXWj
We just got our SFP revoked due to UPS late shipments that we have no control over. There is nothing we can do here!
We are giving the orders to UPS on time. Once it is in UPS's hands we have no control over what happens.
Amazon should not have a metric that we have no control over!!!
