USPS recycling and reusing tracking numbers
Not sure if it's just my luck but for 2 orders, seems USPS labels purchased through Amazon have been recycled for items (not mine) that were delivered some time ago in the recent past. Going to assume I'm out of luck on getting a refund because they show as delivered by USPS.
Happy Monday... :(
USPS recycling and reusing tracking numbers
Not sure if it's just my luck but for 2 orders, seems USPS labels purchased through Amazon have been recycled for items (not mine) that were delivered some time ago in the recent past. Going to assume I'm out of luck on getting a refund because they show as delivered by USPS.
Happy Monday... :(
222 replies
Seller_P2Jj1aDaFiHS6
@KJ_Amazon Yesterday you mentioned that you'll share an update with us today. What is the update? The issue still persists so has a solution been found by your Amazon team?
Also, since this is an issue that is outside of sellers' control, why are sellers being penalized through A-Z Claims when Amazon has undisputable evidence that the affected USPS labels are being purchased through Amazon Buy Shipping? Is Amazon planning to reimburse sellers for A-Z claims after the fact, or are they going to keep insisting this all somehow the seller's fault? The same goes for late shipments affected by this debacle.
In other words, how is Amazon planning to make this right when it comes to OTDR / Claims Protected shipments that are affected by this debacle and make us whole?
Seller_FxHs5sVuSteSW
Yep, same here. Look forward to what Amazon will say as our customers believe we are scamming them.
KJ_Amazon
THE SAME PROBALM TODAY 2-27 2005 WITH ORDER ID 111-8453168-4834602
Thank you for sharing that Order ID. It looks like that order was shipped earlier this week, before today. Some sellers such as @Seller_xlf3vF516IRli are reporting seeing 'good' label information for shipping purchased today. Please let me know if you are seeing something different.
Seller_QMIvrSsdBmeXx
High volume of customers have been messaging us wanting refunds and calling us scammers because of these recycled reused usps tracking numbers. It’s overwhelming, what do we do? How to respond to these customers if the tracking details don’t make any sense???
Seller_HFm577Sm5c5LG
I'm having so many issues as Amazon USPS is recycling tracking numbers and customers are thinking that we are scamming them I've been getting horrible emails from customers
Seller_jClpoPsF8DoCF
Adding to this thread. A case (id: 17296659431) was submitted to support regarding this issue, but the rep misdirected the incident and closing the case disregarding the fact I provided screenshot of the issue and told me to contact USPS to sort out the issue. I reopened the case already, just incase it keeps going in circle, can KJ please help and provide an update when available? Greatly appreciate it. @KJ_Amazon
Seller_9z7K85RzAOGC9
Has anyones tracking on Amazons side on these orders just stopped updating a few days ago? I had 1 out of 4 packages that showed as delivered. The other 3 stopped tracking 3 days ago. Just wondering if anyone else is seeing something similar on their shipments as well?
Seller_zxHkRaU1uIyDZ
I have spoken to 4 people this morning at Amazon Seller Support. They are virtually useless and not knowledgeable!!! They told me I need to contact the UPSP directly, yet gave me no contact phone number. It will take me forever to even reach a human being to speak to at the post office. Furthermore, why should I have to contact USPS when I used Amazon Shipping Services??
