USPS recycling and reusing tracking numbers
Not sure if it's just my luck but for 2 orders, seems USPS labels purchased through Amazon have been recycled for items (not mine) that were delivered some time ago in the recent past. Going to assume I'm out of luck on getting a refund because they show as delivered by USPS.
Happy Monday... :(
USPS recycling and reusing tracking numbers
Not sure if it's just my luck but for 2 orders, seems USPS labels purchased through Amazon have been recycled for items (not mine) that were delivered some time ago in the recent past. Going to assume I'm out of luck on getting a refund because they show as delivered by USPS.
Happy Monday... :(
222 replies
Seller_xlf3vF516IRli
I purchased ONE label this morning, and checked the tracking it APPEARS to be an actual NEW label number... so perhaps at least for today, this issue is somewhat fixed. I don't use Veeqo, so I don't know if it works over there, but if someone can check.... There is still for me, 1 day of EVERY order jacked up, 1 day where I had to CANCEL the labels and REPURCHASE outside the platform and will be waiting 60+ days to be denied a refund for those labels, and then yesterdays 6 packages that i just purchased outside the platform because it was reported here that it was still happening and I couldn't risk this continuing.
I have a concern about "late delivery" and "invalid tracking" on the 5 packages from monday that I couldn't do anything about because this wasnt discovered until WELL after I had dropped them off with USPS. Since we aren't getting accurate tracking updates, and calls with those tracking numbers show these as "used" postage days weeks and months ago, I have a legitimate concern about these 2 metrics being affected. 5 hits+ to either one will drop me below the min threshhold...
Seller_w6aLwkKdfu3L0
Haven't seen this issue with other platforms so might be isolated to Amazon or the batch of codes set aside for Amazon's use.
We've been informing customers past few days that average transit time is 2-6 business days based on where they are from where we ship and the day we shipped and Amazon's Maximum EDD. If they reply back stating the tracking shows it was delivered or inaccurate then we have to look at the actual tracking and make our best guess. If tracking shows a different origin state for example, we assume the published information is not correct and provide an estimate for delivery based on where the destination is compared to us. We also provide a link to this forum post pointing out the issue and a instructions on how to Google "USPS Recycles Tracking Numbers" where they can also find an AI Overview stating such as well as reddit post about it.
Unfortunately that's the best we could think. Not sure how all these tracking issues with affect ODR and AtoZ but we would assume consumers abusing the INR might find that the published tracking date is inaccurate but there are hidden internal data Amazon and the carriers have access to (on Amazon's Order detail page we saw tracking on some orders appear correctly as it moved and delivered but published incorrect on USPS) but others still appear to be wrong like being delivered the day we shipped.
Seller_yTvB1MM47QXh1
I'm having the same exact issue. Buyers are upset and asking for refunds.
Tracking from items shipped this Monday is showing as delivered back in mid December 2024 at random US cities. If they're recycling numbers, shouldn't they do it from at least 6 months ago!
Seller_P2Jj1aDaFiHS6
@KJ_Amazon Yesterday you mentioned that you'll share an update with us today. What is the update? The issue still persists so has a solution been found by your Amazon team?
Also, since this is an issue that is outside of sellers' control, why are sellers being penalized through A-Z Claims when Amazon has undisputable evidence that the affected USPS labels are being purchased through Amazon Buy Shipping? Is Amazon planning to reimburse sellers for A-Z claims after the fact, or are they going to keep insisting this all somehow the seller's fault? The same goes for late shipments affected by this debacle.
In other words, how is Amazon planning to make this right when it comes to OTDR / Claims Protected shipments that are affected by this debacle and make us whole?
Seller_FxHs5sVuSteSW
Yep, same here. Look forward to what Amazon will say as our customers believe we are scamming them.
Seller_5ttu1AKpRj26d
https://sellercentral.amazon.com/seller-forums/discussions/t/3614e971-
c395-412d-87d5-66b6578ea6ec
Seller_5ttu1AKpRj26d
THE SAME PROBALM TODAY 2-27 2005 WITH ORDER ID 111-8453168-4834602
KJ_Amazon
THE SAME PROBALM TODAY 2-27 2005 WITH ORDER ID 111-8453168-4834602
Thank you for sharing that Order ID. It looks like that order was shipped earlier this week, before today. Some sellers such as @Seller_xlf3vF516IRli are reporting seeing 'good' label information for shipping purchased today. Please let me know if you are seeing something different.
Seller_QMIvrSsdBmeXx
High volume of customers have been messaging us wanting refunds and calling us scammers because of these recycled reused usps tracking numbers. It’s overwhelming, what do we do? How to respond to these customers if the tracking details don’t make any sense???
Seller_HFm577Sm5c5LG
I'm having so many issues as Amazon USPS is recycling tracking numbers and customers are thinking that we are scamming them I've been getting horrible emails from customers
