Request to Reactivate Account Status after Successful Identity Verification
Hello Amazon , we have been a reseller for many years now. And company has been in business more than 20 years. But our account is now deactivated because you could not verify our Identity. We have provided everything required including photo IDs ,bank statement, company struture, ect. But still we have not been reactivated. I spoke 2-3 times to support and was told the same thing by everyone. We can't help...You need to open up a case . We did...Now almost a month ago. And still no news. Can you please look into it and reactivate our account or at least tell us what paperwork is still required.
Request to Reactivate Account Status after Successful Identity Verification
Hello Amazon , we have been a reseller for many years now. And company has been in business more than 20 years. But our account is now deactivated because you could not verify our Identity. We have provided everything required including photo IDs ,bank statement, company struture, ect. But still we have not been reactivated. I spoke 2-3 times to support and was told the same thing by everyone. We can't help...You need to open up a case . We did...Now almost a month ago. And still no news. Can you please look into it and reactivate our account or at least tell us what paperwork is still required.
0 replies
Seller_y7W9ccUlauftE
Case status info can be found here:
sellercentral.amazon.ca/cu/case-lobby
Casey_Amazon
Hi @Seller_slLsmo6yZSJNH,
Thank you for bringing your concerns with identity verification to our attention. I understand how frustrating and impactful this must be for you.
To provide further assistance, I have forwarded this information over to our partner teams to further investigate. Please be sure you are checking for any updated emails/performance notifications for any communication regarding your account.
If you have any additional questions/concerns please do not hesitate to reach out, the forums community and I are here to support you.
Kind regards,
Casey
Casey_Amazon
Hi @Seller_slLsmo6yZSJNH
I hope all is well. I wanted to provide a follow up as I have heard back from our respective teams with clarification regarding your identity verification.
The team has been able to identify the cause of your identity verification not being successful.
-- The business registration number that you entered in Seller Central does not match the number in the information available on Public Registers.
-- During your account registration, you have submitted an incorrect number of beneficiary owners. Sign in to your account and amend the number of all the beneficial owners and their respective information at your earliest convenience.
I have provided the steps below to assist with submitting this information:
-- Go to the "Identity Information" section of Seller Central:
https://sellercentral.amazon.ca/mario/seller-verification/soa-coc/regional/
-- Click "+Add beneficial owner" which is located at the bottom of the screen, in blue font.
-- Enter the beneficial owner’s details.
-- Click "Save."
-- Repeat steps 2, 3 and 4 for all beneficial owners in scope.
-- Click "Submit for verification."
A beneficial owner is an individual person who meets either of the following criteria:
-- Individuals who directly or indirectly own 25% or more of the shares or voting rights in your business, or individuals who control the company through other means.
-- If there is no individual who owns more than 25% of the shares or voting rights, inform us about any individual who is responsible for the day to day running and decision making of the company and holds senior managing responsibilities, such as a Chief Executive Officer (CEO), Chief Financial Officer (CFO), Chief Operating Officer (COO), president, managing or executive director, director, vice president, chairman, members of the management board or country/general manager.
-- They are a natural person controlling the company via other means.
Please be advised that if you are not able to identify the beneficial owners of your business, you may want to seek independent legal advice.
I hope this is helpful and I appreciate your patience while we were having this reviewed.
Best,
Casey
