Why are all my negative reviews under seller feedback, while positive reviews are under the product page?
This is very strange that almost all of my negative reviews 100% related with product is on our seller feedback but all positive review (including related with seller service) is under product?
I have recently received seller feedback which is; ''Everything was great from the photos to the delivery. But when I got it put together, it’s a lot smaller than what was described. It’s so low to the ground it’s better for a child’s room.''
I understand the customer; although we have provided a comprehensive dimensional chart on product photo for each single component and overall dimension of the product, somehow customer is not happy and want to alert future buyers.
BUT, why is it under my seller feedback and amazon immediately rejects all removal request?
Thanks
Why are all my negative reviews under seller feedback, while positive reviews are under the product page?
This is very strange that almost all of my negative reviews 100% related with product is on our seller feedback but all positive review (including related with seller service) is under product?
I have recently received seller feedback which is; ''Everything was great from the photos to the delivery. But when I got it put together, it’s a lot smaller than what was described. It’s so low to the ground it’s better for a child’s room.''
I understand the customer; although we have provided a comprehensive dimensional chart on product photo for each single component and overall dimension of the product, somehow customer is not happy and want to alert future buyers.
BUT, why is it under my seller feedback and amazon immediately rejects all removal request?
Thanks
0 replies
Seller_rI7BZIczK8iAC
Very little customers go look at seller feedback. Would you really like this bad feedback as review under your product? That would a lot lower your stars. And customers just notice the stars.
But in fact it is the customer's choice if he post as review or as feedback.
Cooper_Amazon
Good Evening @Seller_Xdxum0zxgYwSI, it looks like you were able to get an answer to your question from one of our seasoned sellers, @Seller_rI7BZIczK8iAC.
If their response helped you, feel free to mark it as “Most Helpful reply” using the 3 dots in the corner of their post. Just in case others have the same issue, the Most Helpful Reply feature brings your response right to the top of your thread. People will be able to see the answer right away, highlighted in green and your discussion will have a green checkmark when searched within the forums.
I additionally wanted to share a few pieces of content our Community Managers have shared about the difference between Customer Reviews and Seller Feedback:
- So you want to remove a customer review? by @Danika_Amazon
- What to know about Seller Feedback by @SEAmod
Please let us know if we can further assist you or you may always contact Selling Partner Support with inquiries at anytime. Have a wonderful rest of the week. Sincerely, Cooper_Amazon
