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Seller_FGJkOmUCrNdYo

FBM RETURNS

I have recently got a return from a fbm order. The customer ordered and “returned “ the item the same exact day literally by the second . It has been a while now and I still haven’t received the item back . I am wondering does the customer get the refund and still kept the item since i do not see any movement on the actual product being returned?

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Seller_FGJkOmUCrNdYo

FBM RETURNS

I have recently got a return from a fbm order. The customer ordered and “returned “ the item the same exact day literally by the second . It has been a while now and I still haven’t received the item back . I am wondering does the customer get the refund and still kept the item since i do not see any movement on the actual product being returned?

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Danny_Amazon
In reply to: Seller_FGJkOmUCrNdYo’s post

Hi there @Seller_FGJkOmUCrNdYo- appreciate you seeking some insight on this process here on the forums.

I wanted to make sure you had our guidance on managing seller fulfilled returns, and filing SAFE-T Claims on hand to help guide you through the situation. In short, if the customer does not return the item, and the refund was issued by Amazon, it would be eligible to file a SAFE-T Claim.

Has there been any movement on this return in the days since your post?

Thanks!

Danny

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Seller_FGJkOmUCrNdYo

FBM RETURNS

I have recently got a return from a fbm order. The customer ordered and “returned “ the item the same exact day literally by the second . It has been a while now and I still haven’t received the item back . I am wondering does the customer get the refund and still kept the item since i do not see any movement on the actual product being returned?

81 views
1 reply
10
Reply
user profile
Seller_FGJkOmUCrNdYo

FBM RETURNS

I have recently got a return from a fbm order. The customer ordered and “returned “ the item the same exact day literally by the second . It has been a while now and I still haven’t received the item back . I am wondering does the customer get the refund and still kept the item since i do not see any movement on the actual product being returned?

10
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1 reply
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FBM RETURNS

by Seller_FGJkOmUCrNdYo

I have recently got a return from a fbm order. The customer ordered and “returned “ the item the same exact day literally by the second . It has been a while now and I still haven’t received the item back . I am wondering does the customer get the refund and still kept the item since i do not see any movement on the actual product being returned?

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Tags:Refunds
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Danny_Amazon
In reply to: Seller_FGJkOmUCrNdYo’s post

Hi there @Seller_FGJkOmUCrNdYo- appreciate you seeking some insight on this process here on the forums.

I wanted to make sure you had our guidance on managing seller fulfilled returns, and filing SAFE-T Claims on hand to help guide you through the situation. In short, if the customer does not return the item, and the refund was issued by Amazon, it would be eligible to file a SAFE-T Claim.

Has there been any movement on this return in the days since your post?

Thanks!

Danny

10
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user profile
Danny_Amazon
In reply to: Seller_FGJkOmUCrNdYo’s post

Hi there @Seller_FGJkOmUCrNdYo- appreciate you seeking some insight on this process here on the forums.

I wanted to make sure you had our guidance on managing seller fulfilled returns, and filing SAFE-T Claims on hand to help guide you through the situation. In short, if the customer does not return the item, and the refund was issued by Amazon, it would be eligible to file a SAFE-T Claim.

Has there been any movement on this return in the days since your post?

Thanks!

Danny

10
user profile
Danny_Amazon
In reply to: Seller_FGJkOmUCrNdYo’s post

Hi there @Seller_FGJkOmUCrNdYo- appreciate you seeking some insight on this process here on the forums.

I wanted to make sure you had our guidance on managing seller fulfilled returns, and filing SAFE-T Claims on hand to help guide you through the situation. In short, if the customer does not return the item, and the refund was issued by Amazon, it would be eligible to file a SAFE-T Claim.

Has there been any movement on this return in the days since your post?

Thanks!

Danny

10
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