Seller Forums
Sign in
Sign in
imgSign in
ForumsHomeDiscussionsGroups
ForumsHomeDiscussionsGroups
imgSign in
user profile
Seller_FGJkOmUCrNdYo

FBM RETURNS

I have recently got a return from a fbm order. The customer ordered and “returned “ the item the same exact day literally by the second . It has been a while now and I still haven’t received the item back . I am wondering does the customer get the refund and still kept the item since i do not see any movement on the actual product being returned?

81 views
1 reply
10
Reply
user profile
Seller_FGJkOmUCrNdYo

FBM RETURNS

I have recently got a return from a fbm order. The customer ordered and “returned “ the item the same exact day literally by the second . It has been a while now and I still haven’t received the item back . I am wondering does the customer get the refund and still kept the item since i do not see any movement on the actual product being returned?

10
81 views
1 reply
Reply
1 reply
user profile
Danny_Amazon
In reply to: Seller_FGJkOmUCrNdYo’s post

Hi there @Seller_FGJkOmUCrNdYo- appreciate you seeking some insight on this process here on the forums.

I wanted to make sure you had our guidance on managing seller fulfilled returns, and filing SAFE-T Claims on hand to help guide you through the situation. In short, if the customer does not return the item, and the refund was issued by Amazon, it would be eligible to file a SAFE-T Claim.

Has there been any movement on this return in the days since your post?

Thanks!

Danny

10
Follow this discussion to be notified of new activity
user profile
Seller_FGJkOmUCrNdYo

FBM RETURNS

I have recently got a return from a fbm order. The customer ordered and “returned “ the item the same exact day literally by the second . It has been a while now and I still haven’t received the item back . I am wondering does the customer get the refund and still kept the item since i do not see any movement on the actual product being returned?

81 views
1 reply
10
Reply
user profile
Seller_FGJkOmUCrNdYo

FBM RETURNS

I have recently got a return from a fbm order. The customer ordered and “returned “ the item the same exact day literally by the second . It has been a while now and I still haven’t received the item back . I am wondering does the customer get the refund and still kept the item since i do not see any movement on the actual product being returned?

10
81 views
1 reply
Reply
user profile

FBM RETURNS

by Seller_FGJkOmUCrNdYo

I have recently got a return from a fbm order. The customer ordered and “returned “ the item the same exact day literally by the second . It has been a while now and I still haven’t received the item back . I am wondering does the customer get the refund and still kept the item since i do not see any movement on the actual product being returned?

Manage buyer experience
Tags:Refunds
10
81 views
1 reply
Reply
1 reply
1 reply
Quick filters
Sort by
user profile
Danny_Amazon
In reply to: Seller_FGJkOmUCrNdYo’s post

Hi there @Seller_FGJkOmUCrNdYo- appreciate you seeking some insight on this process here on the forums.

I wanted to make sure you had our guidance on managing seller fulfilled returns, and filing SAFE-T Claims on hand to help guide you through the situation. In short, if the customer does not return the item, and the refund was issued by Amazon, it would be eligible to file a SAFE-T Claim.

Has there been any movement on this return in the days since your post?

Thanks!

Danny

10
Follow this discussion to be notified of new activity
user profile
Danny_Amazon
In reply to: Seller_FGJkOmUCrNdYo’s post

Hi there @Seller_FGJkOmUCrNdYo- appreciate you seeking some insight on this process here on the forums.

I wanted to make sure you had our guidance on managing seller fulfilled returns, and filing SAFE-T Claims on hand to help guide you through the situation. In short, if the customer does not return the item, and the refund was issued by Amazon, it would be eligible to file a SAFE-T Claim.

Has there been any movement on this return in the days since your post?

Thanks!

Danny

10
user profile
Danny_Amazon
In reply to: Seller_FGJkOmUCrNdYo’s post

Hi there @Seller_FGJkOmUCrNdYo- appreciate you seeking some insight on this process here on the forums.

I wanted to make sure you had our guidance on managing seller fulfilled returns, and filing SAFE-T Claims on hand to help guide you through the situation. In short, if the customer does not return the item, and the refund was issued by Amazon, it would be eligible to file a SAFE-T Claim.

Has there been any movement on this return in the days since your post?

Thanks!

Danny

10
Reply
Follow this discussion to be notified of new activity