My account suspend
Hello, approximately 2 weeks ago, due to the suspension of my account in Mexico, my sales were also halted in Canada, Saudi Arabia, and the United Arab Emirates, resulting in a suspension across all my stores.
I am not exactly sure of the reason for the suspension, however from the emails I received, it seems that some products (around 9 items) delivered late or not delivered by the shipping company. Many of these items were undeliverable due to issues such as the customer not being at the address or incorrect addresses. Some were also delivered late due to the operational overload of the shipping company.
In response to this situation, I have mentioned in my appeals that we have changed our shipping company to provide more safe and quick service to our customers. Also I provided all the requested informations (POD's, invoices, shipping aggrements, letters which explains everything about my stores). Unfortunately, I have not yet received a positive response to the appeals I submitted on February 25th, February 28th, and March 4th.
Since the day I opened my account and started selling in Mexico, Canada, UAE, and Saudi Arabia, I have been prioritizing customer satisfaction, conducting my business with an effective, fast, and solution-oriented approach. However, this suspension issue has completely stopped sales in my store, and I urgently need your support in this matter.
I kindly request your prompt assistance. I would be grateful for your support. Thank you.
My account suspend
Hello, approximately 2 weeks ago, due to the suspension of my account in Mexico, my sales were also halted in Canada, Saudi Arabia, and the United Arab Emirates, resulting in a suspension across all my stores.
I am not exactly sure of the reason for the suspension, however from the emails I received, it seems that some products (around 9 items) delivered late or not delivered by the shipping company. Many of these items were undeliverable due to issues such as the customer not being at the address or incorrect addresses. Some were also delivered late due to the operational overload of the shipping company.
In response to this situation, I have mentioned in my appeals that we have changed our shipping company to provide more safe and quick service to our customers. Also I provided all the requested informations (POD's, invoices, shipping aggrements, letters which explains everything about my stores). Unfortunately, I have not yet received a positive response to the appeals I submitted on February 25th, February 28th, and March 4th.
Since the day I opened my account and started selling in Mexico, Canada, UAE, and Saudi Arabia, I have been prioritizing customer satisfaction, conducting my business with an effective, fast, and solution-oriented approach. However, this suspension issue has completely stopped sales in my store, and I urgently need your support in this matter.
I kindly request your prompt assistance. I would be grateful for your support. Thank you.
0 replies
Saeid_Amazon
Hello @Seller_3BrcCwHRvDi2T
Thank you for your post, and rely on the seller's forum for information to help you clarify your questions and provide you with information that will help you in your next course of action.
Based on your post, I understand your account had issues with some orders as they were not delivered or were delivered late, and this triggered an investigation.
As a means of protecting customers, Amazon monitors seller-fulfilled orders to ensure customers are receiving the items they purchased in a timely fashion. Amazon can place your selling account under review to monitor your selling activity and validate delivery on recent seller-fulfilled orders.
Refer to Selling account reviews for seller-fulfilled ordersfor additional information.
"Many of these items were undeliverable due to issues such as the customer not being at the address or incorrect addresses. "
For this case, were the items returned to you due to the incorrect address?
Do you have tracking information for those orders?
Did you contact the seller to ask them to provide you with the correct address? if so, do you have evidence of this communication?
"Some were also delivered late due to the operational overload of the shipping company."
Can you provide a tracking number for those orders?
Do you have evidence that the shipping company experienced such delays in deliveries for the orders mentioned above?
"I have mentioned in my appeals that we have changed our shipping company to provide more safe and quick service to our customers."
Thank you for taking preventive measures when selecting a new parcel service provider. However, to be considered for account reinstallation, you must provide evidence that the orders in question were shipped and deliver as expected.
"Also I provided all the requested informations (POD's, invoices, shipping aggrements, letters which explains everything about my stores)"
If we do not find sufficient evidence of delivery in your appeal, should have received a performance notification with the result of our appeal review. In this notification you will not find in detail the cause of the outcome of our investigation, however you will have detailed information with the list of requirements to appeal.
Did you receive the performance notification asking for more information? If so, you can share it in this thread to provide you with more guidance.
If you believe there has been an error, or you would like the review process expedited, go to the Account Health tab in Seller Central. Click Appeal or submit an email to the address provided in the email communication sent to you when your account was placed on review. Ensure that you closely follow the directions in the email sent to you as this will minimize the time it takes to review your submission.
If you would also like to provide further insight into the specific issue you are having with your account, the Forums community and I will gladly assist to the best of our ability.
Your friend,
Saeid
