charge method
Hello, I can't update my charge method, my entire account is unavailable. The information provided is correct. There are enough funds on my card for debiting. My case ID: 14623029951.
Help me please.
charge method
Hello, I can't update my charge method, my entire account is unavailable. The information provided is correct. There are enough funds on my card for debiting. My case ID: 14623029951.
Help me please.
0 replies
Seller_4zBzdtgCyS9EI
While they have recently changed wording to include debit cards, it may still cause an issue with US accounts and an actual credit card may be required.
Micah_Amazon
Hello @Seller_t1SA7eB0pVlVC,
Thank you for posting your inquiry to the Forums.
When entering your credit card, you want to ensure that the credit card that will accept international charges and has a valid billing address located in an eligible country.
We accept the following credit cards:
- American Express
- Diners Club
- Discover
- JCB
- MasterCard
- Visa
Please note that we do not accept alternative charge methods, such as prepaid cards, gift certificates, checks, or online payment systems like PayPal. This help page provides additional detail on credit card requirements.
Thank you for posting your case ID 14623029951. I will go ahead and review.
Cheers,
Micah
Micah_Amazon
Hello @Seller_t1SA7eB0pVlVC,
Thank you for your patience. I reviewed case ID 14623029951 and wanted to share some information from support provided on 1/14/24.
Hello from Amazon Selling Partner Support,
After reviewing your account, I understand that we could not verify your Credit Card validity and are unable to charge your card.
For more information, click HERE
Unfortunately, we are not able to identify why your card has been declined by the bank. Please contact your Bank regarding the issue.
Any mismatch between the card information you enter in your Seller Account and that which is available from the issuing bank can result in the credit card being declined. Only the primary account owner of an Amazon seller account can update the account's credit card information.
After your bank verifies the card is valid, you will have complete access to Amazon Selling Services.
Any fees for your current billing cycle will be charged to the new card."
You will want to reach out to your bank to see why they are declining any transactions.
Best,
Micah
