How Do I Cancel an FBM (Seller-Fulfilled) Order Without It Counting Against Me?
A customer ordered an item from me last week that was returned as undeliverable - bad address. I refunded him, and messaged him to let him know that if he could place a new order with the correct address, we would ship it right away, etc.
He placed a new order, with the exact same address. I messaged him again asking for the correct address, but he never replied. So I canceled the order with a reason of "Shipping Address Undeliverable".
Now the cancellation is counted against me, even though the cancellation reason is completely out of my control.
How should I handle a situation like this in the future? It's silly to spend the money on postage knowing that it will just get returned, but Amazon doesn't seem to let a seller cancel an order without it counting against them.
How Do I Cancel an FBM (Seller-Fulfilled) Order Without It Counting Against Me?
A customer ordered an item from me last week that was returned as undeliverable - bad address. I refunded him, and messaged him to let him know that if he could place a new order with the correct address, we would ship it right away, etc.
He placed a new order, with the exact same address. I messaged him again asking for the correct address, but he never replied. So I canceled the order with a reason of "Shipping Address Undeliverable".
Now the cancellation is counted against me, even though the cancellation reason is completely out of my control.
How should I handle a situation like this in the future? It's silly to spend the money on postage knowing that it will just get returned, but Amazon doesn't seem to let a seller cancel an order without it counting against them.
Seller_nRFmxiQg4EGrw
There is nothing you can do. You are correct that canceling the order is the reasonable thing to do, but Amazon will ding you regardless.
Don't worry about it; it will drop off soon enough. As long as you aren't having many cases like this, there shouldn't be any real effect to your account.
0 replies
Seller_nRFmxiQg4EGrw
There is nothing you can do. You are correct that canceling the order is the reasonable thing to do, but Amazon will ding you regardless.
Don't worry about it; it will drop off soon enough. As long as you aren't having many cases like this, there shouldn't be any real effect to your account.
