why blur buyer contact option, why?
How am I supposed to inform my customer of a possible customs related delay when all buyer contact options are blurred but only COURTESY REFUND?
Would you like me to courtesy refund in advance and lose money or try to contact them on some other 'unofficial' channels like WhatsApp?
why blur buyer contact option, why?
How am I supposed to inform my customer of a possible customs related delay when all buyer contact options are blurred but only COURTESY REFUND?
Would you like me to courtesy refund in advance and lose money or try to contact them on some other 'unofficial' channels like WhatsApp?
0 replies
Seller_kNAboD6kRgVt7
Amazon makes it hard to provide customer service such as this. They do NOT want you reaching out for "possible" scenarios. If the package is delayed and customer reaches out to you via the Amazon message system, then you can reply to their message. In my opinion contacting them for what "might" happen is inviting trouble. I know you'd like to reach out and be proactive, but this is Amazon.
Jurgen_Amazon
Hello @Seller_D6kjCY0QHVSPC,
Thank you for contacting Amazon Forums.
As far as we know, you should be able to get in contact with the buyer without offering the courtesy refund. I have reviewed the help pages Buyer-Seller Messages FAQ and Send a critical message to a buyer, and none of them mention anything about it.
Based on that, I will escalate this to the team in charge of, for them to review and provide further insight on why this is happening.
Can you share the Order ID and the date when you tried to contact the buyer?
Jurgen
