FBA Pending order disappeared from Order List
Hi. I had a FBA order for 17 units 2 days ago and it is pending for payment verification by Amazon. Today the order just disappeared from the Order List in Sellercentral (It is not shown up in the Cancelled Order List as well) and I got no notification from Amazon for this. Now the Customer messages me asking to make sure their purchase successfully but I could not find the reason why their order disappeared.
Does anyone know the reason and please advise what should I do now ?
Thanks/Vince
FBA Pending order disappeared from Order List
Hi. I had a FBA order for 17 units 2 days ago and it is pending for payment verification by Amazon. Today the order just disappeared from the Order List in Sellercentral (It is not shown up in the Cancelled Order List as well) and I got no notification from Amazon for this. Now the Customer messages me asking to make sure their purchase successfully but I could not find the reason why their order disappeared.
Does anyone know the reason and please advise what should I do now ?
Thanks/Vince
4 replies
Seller_4zBzdtgCyS9EI
do not get involved (or scammed). Just let the buyer know Amazon handles orders and shipping and to please contact Amazon customer support.
Jameson_Amazon
Hi @Seller_Z12FvAvwU6MTO,
Thank you for reaching out on the Seller Forums!
I would echo what @Seller_4zBzdtgCyS9EI said here.
For some additional context, an order with a status of pending might indicate an issue with the buyer's payment method or a convenience store payment method. For more information and best practices for pending orders, I would recommend reading through this resource.
If you'd like further assistance on a specific pending order, I would encourage you to open a case with Seller Support so that team can take a further look into that order. If you do open a case, please send me that case ID so I can follow along with the correspondence.
I hope this helps! If you have any additional questions, please let me know.
All the best,
Jameson
