Being Robbed by Amazon (again) - refusing to acknowledge inventory delivered "Investigation completed – shipment contents counted and confirmed"
Title says it all
We have 10 signed POD slips for all 10 boxes. Amazon claims that only 68/161 units were received
Then they have the never to prevent us from even opening a reconcilliaiton request by claiming "Investigation completed – shipment contents counted and confirmed"
We have seen on several occasions now Amazon acknowledge that they did in fact lose our inventory despite having "Investigation completed – shipment contents counted and confirmed" post on the shipment page.
Guys we do NOT have time to police you on every shipment ESPECIALLY with your new reimbursement highway robbery policy
Please see existing case IDs
Original case 17630894651
merged to 17470478091
Requesting helping from a forumn moderator.
We are trying oiur best to keep our business with Amazon but dealing with Seller Support is a nightmare.
Being Robbed by Amazon (again) - refusing to acknowledge inventory delivered "Investigation completed – shipment contents counted and confirmed"
Title says it all
We have 10 signed POD slips for all 10 boxes. Amazon claims that only 68/161 units were received
Then they have the never to prevent us from even opening a reconcilliaiton request by claiming "Investigation completed – shipment contents counted and confirmed"
We have seen on several occasions now Amazon acknowledge that they did in fact lose our inventory despite having "Investigation completed – shipment contents counted and confirmed" post on the shipment page.
Guys we do NOT have time to police you on every shipment ESPECIALLY with your new reimbursement highway robbery policy
Please see existing case IDs
Original case 17630894651
merged to 17470478091
Requesting helping from a forumn moderator.
We are trying oiur best to keep our business with Amazon but dealing with Seller Support is a nightmare.
0 replies
Christine_Amazon
Hi @Seller_1JtWN7OO6rhPF
Christine here from Amazon.
I was checking the case ID provided (17630894651) and I can see that the case was assigned to the team in charge.
Please allow them to provide you with a resolution, if after this issue persists, let me know so we can check on the next steps.
Christine.
Seller_YTOPvZXiYeK5i
Every month or two the come up with a new excuse as to why they will not reimburse us for lost inventory. I have had shipments with 90% of the inventory lost and they say they won't reimburse it because the UPS tracking shows that 1 of 25 parcels was not delivered to Amazon. What about the 24 parcels that were delivered and contained almost all of the missing inventory? We even use Amazon's UPS partnered account for shipping and in many cases Amazon's own tracking system shows all parcels were delivered.
Another new excuse is that the items were received as part of a different shipping plan and are now lost and there is nothing they can do. Well, if you admit you received it as part of another shipping plan and lost it, go find it or give us a reimbursement. To make matters worse we ship multiple FBA plans per day and more often than not some of the items are scanned in by the lazy employees under the wrong shipping plan. There is noting we can do to avoid this.
Is there any solution?
