Hi @Seller_2EYTHSGi3buoA,

Thank you for raising this important concern regarding return policies and procedures on Amazon.ca. We understand the frustration of not receiving returned merchandise despite having the appropriate return settings in place. Ensuring a smooth and fair return process is crucial for both sellers and buyers, and we aim to provide a resolution that addresses your concerns effectively.

It's essential to note that Amazon's return policies may vary across different marketplaces, including Amazon.ca. While the general principles remain the same, there could be nuances in how returns are handled in specific regions.

That being said, we empathize with your situation, as it's understandable to expect consistency in how your return settings are honored across different Amazon marketplaces. Providing refunds without receiving the merchandise back can indeed lead to potential losses for sellers.

Here are a few suggestions and resources that may help address your concern:

Review your Amazon.ca Seller Account Settings: Double-check your return settings in your Amazon.ca Seller Central account to ensure they are correctly configured for "Amazon-In Policy, Seller Prepaid label." If the settings appear correct, you may want to reach out to Amazon Seller Support for further assistance.

Contact Amazon Seller Support: If the issue persists after reviewing the help pages and double-checking your settings, we recommend contacting Amazon Seller Support directly. They can investigate your specific case, provide guidance, and potentially escalate the matter if necessary.

Please note that Amazon's policies and procedures are designed to strike a balance between seller and buyer protection. While it's understandable to want to avoid potential losses, it's also important to maintain a positive buyer experience and adhere to Amazon's guidelines.

Daryl