Best Seller Ranking Disappeared
Has anyone else experienced their ASINs' Best Sellers Rank (BSR) suddenly disappear, despite being eligible and previously consistent? Our products have remained in the same browse node since their inception and always displayed a BSR until December 18th. The catalog team has confirmed there are no back-end issues affecting these ASINs' BSR status. Can anyone share insights or similar experiences on how to resolve or understand this sudden disappearance?
Best Seller Ranking Disappeared
Has anyone else experienced their ASINs' Best Sellers Rank (BSR) suddenly disappear, despite being eligible and previously consistent? Our products have remained in the same browse node since their inception and always displayed a BSR until December 18th. The catalog team has confirmed there are no back-end issues affecting these ASINs' BSR status. Can anyone share insights or similar experiences on how to resolve or understand this sudden disappearance?
0 replies
Danny_Amazon
Thanks for the post on this topic, @Seller_rbLpkTZkNpf9p- generally the Best Sales Rank should appear, but this help page has a section covering instances where it may not be visible:
"Why do I not see any sales rank for my Product/ASIN?
Sales ranks are displayed for an ASIN with a sale record and if it has been assigned to the featured categories. Sales ranks are not generated for all categories because not all of them are useful to our customers. While we update best sellers list every hour, it can take up to 12 hours for an order to show the sales rank. In some cases not seeing a sales rank can be because of filtering rules applied during sales rank generation.
Note: Featured categories are special browse nodes. You can check with Selling Partner Support if you have been assigned to the correct featured categories."
If you are still experiencing issues of this nature, can you kindly share your case ID discussing this with support so I can take a closer look?
Thanks much!
Danny
