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Seller_HHcpue7o2f2CQ

Account is Inactive

Once I log in at my seller central account the webpage displays this message: "Your account is inactive - You have attempted to access a store that is currently inactive. To reactivate your store, you may be required to add a new credit card and verify your identity. Please be advised that it may take a few minutes for your store to be reactivated."

I have already added my credit card and I see some Amazon transactions (pending status) through my credit card app. The credit card is showing as "Active" at the payment method page but unfortunately my account remains inactive.

I am unable to proceed with any identity verification as the seller central page does not let me to go through this process. In addition, I am not able to open any support case.

Any assistance is highly appreciated!!

@Connor_Amazon@Josh_Amazon@Emet_Amazon@Ash_AMZ

Thank you!

665 views
10 replies
Account setup
Tags:Billing, Credit card, Seller Central, Verification
20
Reply
user profile
Seller_HHcpue7o2f2CQ

Account is Inactive

Once I log in at my seller central account the webpage displays this message: "Your account is inactive - You have attempted to access a store that is currently inactive. To reactivate your store, you may be required to add a new credit card and verify your identity. Please be advised that it may take a few minutes for your store to be reactivated."

I have already added my credit card and I see some Amazon transactions (pending status) through my credit card app. The credit card is showing as "Active" at the payment method page but unfortunately my account remains inactive.

I am unable to proceed with any identity verification as the seller central page does not let me to go through this process. In addition, I am not able to open any support case.

Any assistance is highly appreciated!!

@Connor_Amazon@Josh_Amazon@Emet_Amazon@Ash_AMZ

Thank you!

Account setup
Tags:Billing, Credit card, Seller Central, Verification
20
665 views
10 replies
Reply
0 replies
user profile
Connor_Amazon
In reply to: Seller_HHcpue7o2f2CQ’s post

Hi @Seller_HHcpue7o2f2CQ

Have you reached out to support yet about this? If you have, can you share a case ID with me so that I can take a closer look.

Thanks,

Connor

12
user profile
Seller_151QEC7QkoAQQ
In reply to: Seller_HHcpue7o2f2CQ’s post

In addition to the advise given (do not close that buyer account) you will be glad you had it if you ever need to purchase a competitors product to prove it is a fake version of yours. You need to do that from your buyer account in order to report violations of another seller. Just use that account for all of your business purchases from amzon (office supplies, etc)

00
user profile
Connor_Amazon
In reply to: Seller_HHcpue7o2f2CQ’s post

@Seller_HHcpue7o2f2CQ

Checking-in to see if you still need assistance. I do see you have to complete the tax portion of your account along with identity verification, you can see the status of each item on this page.

If you still need assistance, please respond back to me here and I will take this further up the chain on my end.

Thanks,

Connor

00
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user profile
Seller_HHcpue7o2f2CQ

Account is Inactive

Once I log in at my seller central account the webpage displays this message: "Your account is inactive - You have attempted to access a store that is currently inactive. To reactivate your store, you may be required to add a new credit card and verify your identity. Please be advised that it may take a few minutes for your store to be reactivated."

I have already added my credit card and I see some Amazon transactions (pending status) through my credit card app. The credit card is showing as "Active" at the payment method page but unfortunately my account remains inactive.

I am unable to proceed with any identity verification as the seller central page does not let me to go through this process. In addition, I am not able to open any support case.

Any assistance is highly appreciated!!

@Connor_Amazon@Josh_Amazon@Emet_Amazon@Ash_AMZ

Thank you!

665 views
10 replies
Account setup
Tags:Billing, Credit card, Seller Central, Verification
20
Reply
user profile
Seller_HHcpue7o2f2CQ

Account is Inactive

Once I log in at my seller central account the webpage displays this message: "Your account is inactive - You have attempted to access a store that is currently inactive. To reactivate your store, you may be required to add a new credit card and verify your identity. Please be advised that it may take a few minutes for your store to be reactivated."

I have already added my credit card and I see some Amazon transactions (pending status) through my credit card app. The credit card is showing as "Active" at the payment method page but unfortunately my account remains inactive.

I am unable to proceed with any identity verification as the seller central page does not let me to go through this process. In addition, I am not able to open any support case.

Any assistance is highly appreciated!!

@Connor_Amazon@Josh_Amazon@Emet_Amazon@Ash_AMZ

Thank you!

Account setup
Tags:Billing, Credit card, Seller Central, Verification
20
665 views
10 replies
Reply
user profile

Account is Inactive

by Seller_HHcpue7o2f2CQ

Once I log in at my seller central account the webpage displays this message: "Your account is inactive - You have attempted to access a store that is currently inactive. To reactivate your store, you may be required to add a new credit card and verify your identity. Please be advised that it may take a few minutes for your store to be reactivated."

I have already added my credit card and I see some Amazon transactions (pending status) through my credit card app. The credit card is showing as "Active" at the payment method page but unfortunately my account remains inactive.

I am unable to proceed with any identity verification as the seller central page does not let me to go through this process. In addition, I am not able to open any support case.

Any assistance is highly appreciated!!

@Connor_Amazon@Josh_Amazon@Emet_Amazon@Ash_AMZ

Thank you!

Account setup
Tags:Billing, Credit card, Seller Central, Verification
20
665 views
10 replies
Reply
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user profile
Connor_Amazon
In reply to: Seller_HHcpue7o2f2CQ’s post

Hi @Seller_HHcpue7o2f2CQ

Have you reached out to support yet about this? If you have, can you share a case ID with me so that I can take a closer look.

Thanks,

Connor

12
user profile
Seller_151QEC7QkoAQQ
In reply to: Seller_HHcpue7o2f2CQ’s post

In addition to the advise given (do not close that buyer account) you will be glad you had it if you ever need to purchase a competitors product to prove it is a fake version of yours. You need to do that from your buyer account in order to report violations of another seller. Just use that account for all of your business purchases from amzon (office supplies, etc)

00
user profile
Connor_Amazon
In reply to: Seller_HHcpue7o2f2CQ’s post

@Seller_HHcpue7o2f2CQ

Checking-in to see if you still need assistance. I do see you have to complete the tax portion of your account along with identity verification, you can see the status of each item on this page.

If you still need assistance, please respond back to me here and I will take this further up the chain on my end.

Thanks,

Connor

00
Follow this discussion to be notified of new activity
user profile
Connor_Amazon
In reply to: Seller_HHcpue7o2f2CQ’s post

Hi @Seller_HHcpue7o2f2CQ

Have you reached out to support yet about this? If you have, can you share a case ID with me so that I can take a closer look.

Thanks,

Connor

12
user profile
Connor_Amazon
In reply to: Seller_HHcpue7o2f2CQ’s post

Hi @Seller_HHcpue7o2f2CQ

Have you reached out to support yet about this? If you have, can you share a case ID with me so that I can take a closer look.

Thanks,

Connor

12
Reply
user profile
Seller_151QEC7QkoAQQ
In reply to: Seller_HHcpue7o2f2CQ’s post

In addition to the advise given (do not close that buyer account) you will be glad you had it if you ever need to purchase a competitors product to prove it is a fake version of yours. You need to do that from your buyer account in order to report violations of another seller. Just use that account for all of your business purchases from amzon (office supplies, etc)

00
user profile
Seller_151QEC7QkoAQQ
In reply to: Seller_HHcpue7o2f2CQ’s post

In addition to the advise given (do not close that buyer account) you will be glad you had it if you ever need to purchase a competitors product to prove it is a fake version of yours. You need to do that from your buyer account in order to report violations of another seller. Just use that account for all of your business purchases from amzon (office supplies, etc)

00
Reply
user profile
Connor_Amazon
In reply to: Seller_HHcpue7o2f2CQ’s post

@Seller_HHcpue7o2f2CQ

Checking-in to see if you still need assistance. I do see you have to complete the tax portion of your account along with identity verification, you can see the status of each item on this page.

If you still need assistance, please respond back to me here and I will take this further up the chain on my end.

Thanks,

Connor

00
user profile
Connor_Amazon
In reply to: Seller_HHcpue7o2f2CQ’s post

@Seller_HHcpue7o2f2CQ

Checking-in to see if you still need assistance. I do see you have to complete the tax portion of your account along with identity verification, you can see the status of each item on this page.

If you still need assistance, please respond back to me here and I will take this further up the chain on my end.

Thanks,

Connor

00
Reply
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