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Seller_G7NZ3PdSEMPdZ

Over 24 hour SLA messages

Does anybody experience here where the message widget says you have 1 message over 24hr SLA but when you clicked that, it doesn't show any? I have answered all the messages that needed response but unsure why there is tis particular message we do have 1 message over 24-hr SLA.

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Tags:Buyer Messages
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Seller_G7NZ3PdSEMPdZ

Over 24 hour SLA messages

Does anybody experience here where the message widget says you have 1 message over 24hr SLA but when you clicked that, it doesn't show any? I have answered all the messages that needed response but unsure why there is tis particular message we do have 1 message over 24-hr SLA.

Manage buyer experience
Tags:Buyer Messages
10
112 views
2 replies
Reply
0 replies
user profile
Seller_NbYSGJ8Tehgbv
In reply to: Seller_G7NZ3PdSEMPdZ’s post

Yes. Many times.

I have also seen well structured brands not answer messages for weeks...and nothing happens to their account.

10
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Roberto_Amazon
In reply to: Seller_G7NZ3PdSEMPdZ’s post

Hello! @Seller_G7NZ3PdSEMPdZ

This is Roberto. I'd like to follow up on your post and confirm we have indeed received other reports from selling partners on this issue.

The team that owns the Buyer-Seller messaging system has recently acknowledged that there was a bug causing this issue. They have fixed the issue, and it should be back to normal.

If you are still seeing this issue, please raise a case with our Seller Support team with screenshots so it can be reported.

Regards,

Roberto

10
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Seller_G7NZ3PdSEMPdZ

Over 24 hour SLA messages

Does anybody experience here where the message widget says you have 1 message over 24hr SLA but when you clicked that, it doesn't show any? I have answered all the messages that needed response but unsure why there is tis particular message we do have 1 message over 24-hr SLA.

112 views
2 replies
Manage buyer experience
Tags:Buyer Messages
10
Reply
user profile
Seller_G7NZ3PdSEMPdZ

Over 24 hour SLA messages

Does anybody experience here where the message widget says you have 1 message over 24hr SLA but when you clicked that, it doesn't show any? I have answered all the messages that needed response but unsure why there is tis particular message we do have 1 message over 24-hr SLA.

Manage buyer experience
Tags:Buyer Messages
10
112 views
2 replies
Reply
user profile

Over 24 hour SLA messages

by Seller_G7NZ3PdSEMPdZ

Does anybody experience here where the message widget says you have 1 message over 24hr SLA but when you clicked that, it doesn't show any? I have answered all the messages that needed response but unsure why there is tis particular message we do have 1 message over 24-hr SLA.

Manage buyer experience
Tags:Buyer Messages
10
112 views
2 replies
Reply
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Seller_NbYSGJ8Tehgbv
In reply to: Seller_G7NZ3PdSEMPdZ’s post

Yes. Many times.

I have also seen well structured brands not answer messages for weeks...and nothing happens to their account.

10
user profile
Roberto_Amazon
In reply to: Seller_G7NZ3PdSEMPdZ’s post

Hello! @Seller_G7NZ3PdSEMPdZ

This is Roberto. I'd like to follow up on your post and confirm we have indeed received other reports from selling partners on this issue.

The team that owns the Buyer-Seller messaging system has recently acknowledged that there was a bug causing this issue. They have fixed the issue, and it should be back to normal.

If you are still seeing this issue, please raise a case with our Seller Support team with screenshots so it can be reported.

Regards,

Roberto

10
Follow this discussion to be notified of new activity
user profile
Seller_NbYSGJ8Tehgbv
In reply to: Seller_G7NZ3PdSEMPdZ’s post

Yes. Many times.

I have also seen well structured brands not answer messages for weeks...and nothing happens to their account.

10
user profile
Seller_NbYSGJ8Tehgbv
In reply to: Seller_G7NZ3PdSEMPdZ’s post

Yes. Many times.

I have also seen well structured brands not answer messages for weeks...and nothing happens to their account.

10
Reply
user profile
Roberto_Amazon
In reply to: Seller_G7NZ3PdSEMPdZ’s post

Hello! @Seller_G7NZ3PdSEMPdZ

This is Roberto. I'd like to follow up on your post and confirm we have indeed received other reports from selling partners on this issue.

The team that owns the Buyer-Seller messaging system has recently acknowledged that there was a bug causing this issue. They have fixed the issue, and it should be back to normal.

If you are still seeing this issue, please raise a case with our Seller Support team with screenshots so it can be reported.

Regards,

Roberto

10
user profile
Roberto_Amazon
In reply to: Seller_G7NZ3PdSEMPdZ’s post

Hello! @Seller_G7NZ3PdSEMPdZ

This is Roberto. I'd like to follow up on your post and confirm we have indeed received other reports from selling partners on this issue.

The team that owns the Buyer-Seller messaging system has recently acknowledged that there was a bug causing this issue. They have fixed the issue, and it should be back to normal.

If you are still seeing this issue, please raise a case with our Seller Support team with screenshots so it can be reported.

Regards,

Roberto

10
Reply
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