I am contacting you for the shipment numbered FBA184V6MBKZ that I created on June 25, 2024. The shipment, which was delivered to the YHM1 warehouse by Fedex on July 2, 2024, went into closed status without going into check-in status after a long wait. During this wait, I contacted the seller chat and explained the situation. In each conversation, I was given a different date and was told that your products would be added to your stock by this date. However, my shipment status was closed after my last conversation. Since I could not upload an invoice from the content section on the shipping plan page, I contacted the seller chat again and explained the situation. They opened a file for me.

The relevant team then contacted me and asked for my invoices and proof of delivery regarding my missing products. I sent the signed delivery report, customs documents, all invoices issued by Fedex and all product purchase invoices I had. After a long wait, they told me that only one product was paid and the other products were not in the box. I opened a case again to say that there was a mistake and they said they did not accept any objections.

You need to resolve the issue and pay for the lost items as soon as possible. I am suffering huge financial and commercial losses due to my missing package. Please help.

CASE ID: 16672286651

@Ricardo_Amazon