YHM1 LOST SHIPMENT
I am contacting you for the shipment numbered FBA184V6MBKZ that I created on June 25, 2024. The shipment, which was delivered to the YHM1 warehouse by Fedex on July 2, 2024, went into closed status without going into check-in status after a long wait. During this wait, I contacted the seller chat and explained the situation. In each conversation, I was given a different date and was told that your products would be added to your stock by this date. However, my shipment status was closed after my last conversation. Since I could not upload an invoice from the content section on the shipping plan page, I contacted the seller chat again and explained the situation. They opened a file for me.
The relevant team then contacted me and asked for my invoices and proof of delivery regarding my missing products. I sent the signed delivery report, customs documents, all invoices issued by Fedex and all product purchase invoices I had. After a long wait, they told me that only one product was paid and the other products were not in the box. I opened a case again to say that there was a mistake and they said they did not accept any objections.
You need to resolve the issue and pay for the lost items as soon as possible. I am suffering huge financial and commercial losses due to my missing package. Please help.
CASE ID: 16672286651
@Ricardo_Amazon
YHM1 LOST SHIPMENT
I am contacting you for the shipment numbered FBA184V6MBKZ that I created on June 25, 2024. The shipment, which was delivered to the YHM1 warehouse by Fedex on July 2, 2024, went into closed status without going into check-in status after a long wait. During this wait, I contacted the seller chat and explained the situation. In each conversation, I was given a different date and was told that your products would be added to your stock by this date. However, my shipment status was closed after my last conversation. Since I could not upload an invoice from the content section on the shipping plan page, I contacted the seller chat again and explained the situation. They opened a file for me.
The relevant team then contacted me and asked for my invoices and proof of delivery regarding my missing products. I sent the signed delivery report, customs documents, all invoices issued by Fedex and all product purchase invoices I had. After a long wait, they told me that only one product was paid and the other products were not in the box. I opened a case again to say that there was a mistake and they said they did not accept any objections.
You need to resolve the issue and pay for the lost items as soon as possible. I am suffering huge financial and commercial losses due to my missing package. Please help.
CASE ID: 16672286651
@Ricardo_Amazon
5 replies
Ricardo_Amazon
Hello @Seller_TMCbTXmTqemdJ,
Ricardo from Amazon here, I appreciate the tag.
I will like to inform you I have sent this to be reviewed by our Escalations team.
Once I hear back from them, I will be letting you know.
Ricardo_Amazon
Hello again,
Our team has opened Case 17075507821 to connect with you directly.
Please follow up using that channel.
YHM1 LOST SHIPMENT
I am contacting you for the shipment numbered FBA184V6MBKZ that I created on June 25, 2024. The shipment, which was delivered to the YHM1 warehouse by Fedex on July 2, 2024, went into closed status without going into check-in status after a long wait. During this wait, I contacted the seller chat and explained the situation. In each conversation, I was given a different date and was told that your products would be added to your stock by this date. However, my shipment status was closed after my last conversation. Since I could not upload an invoice from the content section on the shipping plan page, I contacted the seller chat again and explained the situation. They opened a file for me.
The relevant team then contacted me and asked for my invoices and proof of delivery regarding my missing products. I sent the signed delivery report, customs documents, all invoices issued by Fedex and all product purchase invoices I had. After a long wait, they told me that only one product was paid and the other products were not in the box. I opened a case again to say that there was a mistake and they said they did not accept any objections.
You need to resolve the issue and pay for the lost items as soon as possible. I am suffering huge financial and commercial losses due to my missing package. Please help.
CASE ID: 16672286651
@Ricardo_Amazon
YHM1 LOST SHIPMENT
I am contacting you for the shipment numbered FBA184V6MBKZ that I created on June 25, 2024. The shipment, which was delivered to the YHM1 warehouse by Fedex on July 2, 2024, went into closed status without going into check-in status after a long wait. During this wait, I contacted the seller chat and explained the situation. In each conversation, I was given a different date and was told that your products would be added to your stock by this date. However, my shipment status was closed after my last conversation. Since I could not upload an invoice from the content section on the shipping plan page, I contacted the seller chat again and explained the situation. They opened a file for me.
The relevant team then contacted me and asked for my invoices and proof of delivery regarding my missing products. I sent the signed delivery report, customs documents, all invoices issued by Fedex and all product purchase invoices I had. After a long wait, they told me that only one product was paid and the other products were not in the box. I opened a case again to say that there was a mistake and they said they did not accept any objections.
You need to resolve the issue and pay for the lost items as soon as possible. I am suffering huge financial and commercial losses due to my missing package. Please help.
CASE ID: 16672286651
@Ricardo_Amazon
YHM1 LOST SHIPMENT
I am contacting you for the shipment numbered FBA184V6MBKZ that I created on June 25, 2024. The shipment, which was delivered to the YHM1 warehouse by Fedex on July 2, 2024, went into closed status without going into check-in status after a long wait. During this wait, I contacted the seller chat and explained the situation. In each conversation, I was given a different date and was told that your products would be added to your stock by this date. However, my shipment status was closed after my last conversation. Since I could not upload an invoice from the content section on the shipping plan page, I contacted the seller chat again and explained the situation. They opened a file for me.
The relevant team then contacted me and asked for my invoices and proof of delivery regarding my missing products. I sent the signed delivery report, customs documents, all invoices issued by Fedex and all product purchase invoices I had. After a long wait, they told me that only one product was paid and the other products were not in the box. I opened a case again to say that there was a mistake and they said they did not accept any objections.
You need to resolve the issue and pay for the lost items as soon as possible. I am suffering huge financial and commercial losses due to my missing package. Please help.
CASE ID: 16672286651
@Ricardo_Amazon
5 replies
5 replies
Ricardo_Amazon
Hello @Seller_TMCbTXmTqemdJ,
Ricardo from Amazon here, I appreciate the tag.
I will like to inform you I have sent this to be reviewed by our Escalations team.
Once I hear back from them, I will be letting you know.
Ricardo_Amazon
Hello again,
Our team has opened Case 17075507821 to connect with you directly.
Please follow up using that channel.
Ricardo_Amazon
Hello @Seller_TMCbTXmTqemdJ,
Ricardo from Amazon here, I appreciate the tag.
I will like to inform you I have sent this to be reviewed by our Escalations team.
Once I hear back from them, I will be letting you know.
Ricardo_Amazon
Hello @Seller_TMCbTXmTqemdJ,
Ricardo from Amazon here, I appreciate the tag.
I will like to inform you I have sent this to be reviewed by our Escalations team.
Once I hear back from them, I will be letting you know.
Ricardo_Amazon
Hello again,
Our team has opened Case 17075507821 to connect with you directly.
Please follow up using that channel.
Ricardo_Amazon
Hello again,
Our team has opened Case 17075507821 to connect with you directly.
Please follow up using that channel.
