How to Address Review Extortion?
Order 702-3355247-1893832, Cx asked for an un-founded, gratis 50% refund and threatened a negative review if he didn't get it. Reported the message, did not pay out this customer's review demands, and got the 1* review as a result. Is there any way to have this redressed?
How to Address Review Extortion?
Order 702-3355247-1893832, Cx asked for an un-founded, gratis 50% refund and threatened a negative review if he didn't get it. Reported the message, did not pay out this customer's review demands, and got the 1* review as a result. Is there any way to have this redressed?
0 replies
Seller_7LrAV0m5llaI7
I had a seller feedback today saying customer was double charged and shipped out after cancelled order, whereas Amazon policy says if an item is in the fulfillment stream and in transit, a seller does not have to cancel an order. Also, sellers have nothing to do with the Amazon payment system.
While it didn't fit Amazon's 3 golden rules to remove seller feedback (profanity/personal info/FBA), the live chat rep removed the feedback immediately.
Have you tried reopening the failed feedback case via live chat and show the support rep the evidence?
Seller_s72sAtzkmL7hM
Is your product brand registered with Amazon?
If yes, go to Amazon brand registry (.ca)→ Contact Brand Support → Report a Store Violation → Product Review Violation. Keep your message short and simple;
Josh_Amazon
Hello @Seller_C6EDEq9O6hq29,
I've reviewed your case ID 18081389301 regarding the feedback for order 702-3355247-1893832. I can confirm that our team has removed the feedback as it did not meet our guidelines.
If you need any further assistance, please don't hesitate to reach out.
Best regards,
Josh
