ID verification
I'm so baffled!!!! I was approved as a seller in '23, and went inactive and came back on this month. So I understand it asking for verification again... but the 1st time I used my passport (US) and credit card statement, and was approved. Now I resubmitted the SAME passport (not a new one) and an updated CC statement and was told they couldnt verify me?????? can anyone explain why is this happening? nothing changed, same name, business name, only an updated CC statement..
ID verification
I'm so baffled!!!! I was approved as a seller in '23, and went inactive and came back on this month. So I understand it asking for verification again... but the 1st time I used my passport (US) and credit card statement, and was approved. Now I resubmitted the SAME passport (not a new one) and an updated CC statement and was told they couldnt verify me?????? can anyone explain why is this happening? nothing changed, same name, business name, only an updated CC statement..
3 replies
Seller_qTJiCxRI8PpIZ
Does all of your information on every document, plus your passport match exactly? No comma on one but not on the other?No capitol on one but not the other? No name abbreviation on one but not the other? Even something as small as a period could throw off your approval. Everything has to match exactly!
CR_Amazon
@Seller_FTRVWCFBblEGK
Hi there, my name is CR and wanted to hop in here. It appears you were sent a performance notification on 1/6/2025 for your verification to reactivate your account. Have you followed that path and links within to complete the verification?
I'll hang tight here for your reply.
CR_Amazon
CR_Amazon
@Seller_FTRVWCFBblEGK
Hi again. I took a quick look but didn't see you having any recent cases opened with Seller Support on this. If you do have a recent case #, please drop that below. If you do not, please do reach out directly to Seller Support by following this link.
CR_Amazon
