I’m really hoping someone here can help me figure out what’s going on, because I’m feeling super stressed and confused right now!

About 5 weeks ago, I sent a large FBA shipment full of HAZMAT items to YYZ1 (using Canada Post). The tracking showed it reached Toronto… and then just stopped. No updates for a month. I opened a ticket with Canada Post, but of course, they said they can’t do anything because they “can’t reach Amazon.” So I’m left with a $2,000 loss — and yeah, for me, that’s huge. 😞

Now here’s where it gets even WORST…

Two weeks, I resent the exact same shipment using Canada Post again (I know, risky… but I needed to get that inventory moving!). And guess what? It’s stuck again at Toronto. Zero updates. No delivery. Nothing for over a week.

I mean… what are the odds?? Canada Post rarely loses my shipments, so it’s hard to believe they’d lose the same thing twice in the same place!

So now I’m starting to think maybe the issue isn’t Canada Post — maybe something’s going on at YYZ1? Is anyone else having trouble with shipments going there? Could they be unable to receive anything? But why wouldn’t the packages even show as attempted delivery??

Neither shipment is marked as delivered on Amazon either, and the tracking just sits there like it’s in limbo. I’m losing products, I’m losing sales, and honestly… I’m kind of losing my mind too 😭

Here's both latest tracking info from Canada Post:

Do you think the issue is on Amazon’s side or Canada Post’s? 😟

Is there still hope these shipments will eventually be received? Or will Canada Post end up returning them to me?

…Or worst case, did I just lose over $4,000 worth of inventory?? 😭

Any insight, similar experiences, or ideas on what I can do would be so appreciated. Thank you!!

Shipment IDs are :

FBA18VYHCS7Z

FBA18WPH20D5