Account at Risk After Repeated Trademark Violation Notices – Clarification Needed from Amazon
Hello fellow sellers,
I’m reaching out for support and insight after weeks of trying to resolve a compliance issue with Amazon.ca. My account is deactivated due to suspected trademark violations, and despite submitting multiple appeals with detailed action plans, supporting documents, and examples of compliant listings in the U.S. marketplace, I continue to receive the same generic response:
“We reviewed your appeal but are unable to accept it at this time as it does not have enough information. Please include:
– Details on the actions you have taken to resolve all outstanding infringement violations.
– Steps you have implemented to prevent future violations.
– Evidence or examples showing compliance with our IP policy.”
I’ve submitted:
• A detailed root cause analysis
• A compliance checklist and preventive process
• Invoices and documentation
• Screenshots of corrected listings (free of logos and compliant with the “compatible with” format)
• A Letter of Authorization for my own brand (Buho)
• An explanation of why I no longer list the flagged ASINs in Canada
Despite this, I continue receiving the same response without any specific feedback. I have also spoken with Account Health on the phone, but they referred me back to the same appeal process.
Has anyone experienced this kind of loop? Does anyone have advice on how to escalate or get meaningful clarification on what exactly Amazon is looking for? Is there a different approach I should take?
Any help is greatly appreciated. Thank you in advance.
Account at Risk After Repeated Trademark Violation Notices – Clarification Needed from Amazon
Hello fellow sellers,
I’m reaching out for support and insight after weeks of trying to resolve a compliance issue with Amazon.ca. My account is deactivated due to suspected trademark violations, and despite submitting multiple appeals with detailed action plans, supporting documents, and examples of compliant listings in the U.S. marketplace, I continue to receive the same generic response:
“We reviewed your appeal but are unable to accept it at this time as it does not have enough information. Please include:
– Details on the actions you have taken to resolve all outstanding infringement violations.
– Steps you have implemented to prevent future violations.
– Evidence or examples showing compliance with our IP policy.”
I’ve submitted:
• A detailed root cause analysis
• A compliance checklist and preventive process
• Invoices and documentation
• Screenshots of corrected listings (free of logos and compliant with the “compatible with” format)
• A Letter of Authorization for my own brand (Buho)
• An explanation of why I no longer list the flagged ASINs in Canada
Despite this, I continue receiving the same response without any specific feedback. I have also spoken with Account Health on the phone, but they referred me back to the same appeal process.
Has anyone experienced this kind of loop? Does anyone have advice on how to escalate or get meaningful clarification on what exactly Amazon is looking for? Is there a different approach I should take?
Any help is greatly appreciated. Thank you in advance.
0 replies
Emet_Amazon
Hello @Seller_CussqGfv4OWJA,
Thank you for posting your concerns with your account being at risk.
I appreciate you sharing your situation, however I do require additional information so I can continue to research your situation and provide further guidance. Can you share the original ASIN(s), the performance notification and any related cases where you attempted or resolved any listing updates needed.
“We reviewed your appeal but are unable to accept it at this time as it does not have enough information. Please include:
– Details on the actions you have taken to resolve all outstanding infringement violations.
– Steps you have implemented to prevent future violations.
– Evidence or examples showing compliance with our IP policy.”
I’ve submitted:
• A detailed root cause analysis
• A compliance checklist and preventive process
• Invoices and documentation
• Screenshots of corrected listings (free of logos and compliant with the “compatible with” format)
• A Letter of Authorization for my own brand (Buho)
• An explanation of why I no longer list the flagged ASINs in Canada
I would also recommend that you share your most recent appeal you've provided. If you share your appeal, please ensure to remove any personal information prior to posting as this is a public space. Having your appeal will allow me to not only review it, but share any feedback or suggestions.
As an additional caveat, as you mentioned "repeat trademark violations" these are traditionally dispute only, meaning we may require proof of compliance and that these listings never violated our policy. This requirement is dependent on the specific situation you've encountered.
An inquiry I have on your situation is what the trademark violation was, did the notification or your account health page advise on the specific type? Was this a received complaint from a rights owner or a suspected violation due to listing attributes, for example you mentioned free of logo and compatible which is normally associated with a suspected violation. you can see more on these situations through our intellectual property policy for sellers. You did also advise on having a letter of authorization for your own brand, how is your brand involved with a trademark violation, did we request proof of your ownership to your own brand?
Once I am better to better assess your situation, I can share additional guidance and support. The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
