Credit Card Not Accepted on Amazon Seller Account
Hi, I have a seller account on Amazon, and I'm running into an issue where the credit card I'm adding isn’t being accepted. It’s odd because it’s the same card I use for regular purchases on Amazon. I called Chase, and they confirmed there’s no issue with the card; they just suggested contacting Amazon Seller Support. However, there’s no direct phone number or email for support unless I update my account, which I can’t do since my card keeps getting denied. Has anyone else had a similar issue? I’m using a Chase VISA card. Thank you!
Credit Card Not Accepted on Amazon Seller Account
Hi, I have a seller account on Amazon, and I'm running into an issue where the credit card I'm adding isn’t being accepted. It’s odd because it’s the same card I use for regular purchases on Amazon. I called Chase, and they confirmed there’s no issue with the card; they just suggested contacting Amazon Seller Support. However, there’s no direct phone number or email for support unless I update my account, which I can’t do since my card keeps getting denied. Has anyone else had a similar issue? I’m using a Chase VISA card. Thank you!
0 replies
Seller_qTJiCxRI8PpIZ
Are you absolutely sure it is a credit card and not a debit card? Debit cards will work for purchasing on Amazon but they will not work for opening or verifying your account. It must be an actual credit card. If your card says "debit" anywhere on it it will not work for verification.
Seller_J46Ruz3VzvWCV
Also, if it IS an actual Credit Card ... try to add it first to your Buyer Account side of things and then choose it from the list in Seller Central.
Connor_Amazon
Hi @Seller_dwAcetaffheoY
Connor from Amazon here, thanks for your question.
You will need to add an actual credit card, as some debit cards do not work with our systems.
Accepted credit cards are listed in this page:
https://sellercentral.amazon.com/help/hub/reference/G19791
Make sure that the card numbers are all entered properly, along with the expiration date, your name, address and security code.
Best,
Connor
