Hey @Seller_1JRY2lkdbDLG2,

Community manager here jumping in to further assist here, this is a very isolated scenario and caught my attention!

I would assume if you are not being able to contact someone, you are not being able to create cases to our seller support department? Could you please confirm?

What is weird to me is that if you have a North America Unified Account and you close your seller account, all of your other eligible accounts will be shut down at the same time.

For example, if you close your United States account, your Canada and Mexico accounts will also be closed. The simplest way to tell if you have a North America Unified Account is to check whether the store switcher is available in the header of your seller account.

Are you able to access your old account? How were you able to know you are being charged from this old account if it was closed?

I would usually advise sellers to check their Performance notifications to make sure that all the reasons for your account's suspension have been resolved, and your account is restored.

Another points that I can think of due to previous experiences is to resolve all of your transactions with buyers, including issuing any necessary refunds.

I will await your confirmation on this matter.

Daryl