No seller support
I am writing to express my deep frustration with the support I have received as an Amazon seller. Over the past month, I have encountered numerous issues that have severely impacted my business operations:
Inconsistent Information: I have contacted Seller Support over 30 times this month and received 30 different answers to my inquiries. This lack of consistency is unacceptable and has left me unable to resolve my issues effectively.
Lack of Detailed Assistance: Support representatives consistently fail to provide specific details or actionable information to address my concerns.
Account Reactivation Difficulties: Despite submitting extensive documentation, including invoices, supplier information, and bank statements, my account remains inactive. The constant changes in requirements, such as suddenly requesting photographs instead of scanned documents, have caused significant delays and confusion.
Ineffective Communication: The support process feels like an illusion, with no real assistance being provided despite multiple attempts to seek help.
Lack of Accountability from Decision Makers: It is disheartening that decision-makers seem unwilling to engage directly with sellers or provide the necessary information to those who identify themselves as seller support representatives. This lack of transparency only exacerbates the challenges we face.
No seller support
I am writing to express my deep frustration with the support I have received as an Amazon seller. Over the past month, I have encountered numerous issues that have severely impacted my business operations:
Inconsistent Information: I have contacted Seller Support over 30 times this month and received 30 different answers to my inquiries. This lack of consistency is unacceptable and has left me unable to resolve my issues effectively.
Lack of Detailed Assistance: Support representatives consistently fail to provide specific details or actionable information to address my concerns.
Account Reactivation Difficulties: Despite submitting extensive documentation, including invoices, supplier information, and bank statements, my account remains inactive. The constant changes in requirements, such as suddenly requesting photographs instead of scanned documents, have caused significant delays and confusion.
Ineffective Communication: The support process feels like an illusion, with no real assistance being provided despite multiple attempts to seek help.
Lack of Accountability from Decision Makers: It is disheartening that decision-makers seem unwilling to engage directly with sellers or provide the necessary information to those who identify themselves as seller support representatives. This lack of transparency only exacerbates the challenges we face.
10 replies
Levi_Dylan_Amazon
Hello @TECHMISSISSAUGA,
Thank you for posting your concerns here on the seller forums.
"No seller support"
I see that you have concerns with support you have received and difficulties reactivating your account.
So that I may assist you the best, can you please provide me with an associated case ID from your account? I would like to review the details and provide assistance. If you would like, you can share any notifications you have received, after removing your personal information, so I can take a look.
I have also passed your concerns over to the appropriate team so that they may review your feedback about your experience.
I am looking forward to learning more and assisting you from here. The forums community and I are here to support you.
Wishing you the best,
LeviDylan
Seller_CyS85TfFD4Va4
There is no way we can speak to someone who is higher in authority then such support with zero knowledge.
Seller_McsU5Q4ziB8Rg
This problem is something that always happens and if we are going to open a post here and report it to you every time, the people working in seller support receive unfair salaries.
Levi_Dylan_Amazon
Hello @Seller_CyS85TfFD4Va4,
Thank you for providing more information for me to review.
Case IDs for Reference
16062055631
160440731111
16009292391
I was able to review the case ID's you have provided, as well as reach out to the appropriate team about your situation. I want to provide some clarity about a few things...
You do not have to have a customer authenticity complaint to trigger a request for you to prove the authenticity of a product. For safety reasons, you may be asked at any time to provide proof that your items are indeed authentic and that you have permission from the brand to sell their products.
Full supply chain documentation
I went ahead and reviewed the supply chain documents that you have provided and I can confirm that these documents are from a liquidator and a large distributor that do not trace these products back to the manufacturer. Also, we may reach out to these suppliers to validate the documents, have you ensured that they would be willing to receive a call like this? If the invoices are unable to be verified and/or the suppliers are unable to be verified, your submission will continue to be rejected and you will receive the same type of follow-up performance notification.
I strongly suggest to review the following help pages that clearly outline our document requirements so you can determine what may be missing from what you are submitting...
--Responsible Sourcing documentation request requirements
--Invoice requirements for appealing a policy violation
I hope this is helpful to you and please let me know how I can help from here.
Wishing you the best,
LeviDylan
Seller_CyS85TfFD4Va4
I am writing to express my deep concern regarding the ongoing supply chain verification issue affecting my Amazon seller account. Despite my best efforts to cooperate, I have encountered significant challenges that are severely impacting my business. Over the past two months, I have received inconsistent and often conflicting information from various seller support representatives. While all have confirmed that my invoice has been verified, the primary issue seems to be contacting my supplier's supplier for authorization.
Key points of concern:
1. Inconsistent contact attempts: I've been given multiple dates for when Amazon supposedly contacted my supplier (Aug 27, Aug 29, first week of September, second week of September). However, one support agent stated that the only attempt was made on August 27.
2. Lack of follow-up: There appears to have been no further attempts to contact my supplier since the initial outreach.
3. Conflicting documentation requests: I've received varying instructions to provide either scanned documents or photographs of relevant materials.
4. Significant business impact: Prior to this issue, my daily sales were in the mid-five figures. The prolonged resolution process has resulted in substantial financial losses.
5. Account deactivation: If this is just a verification issue for a specific product, I don't understand why my entire account has been deactivated instead of just suspending the product in question.
6. Inventory destruction: I am unable to create removal orders for my return items, resulting in the destruction of my units. This is causing significant financial losses.
7. Lack of supplier contact: According to both my supplier and my supplier's supplier, no one from Amazon has attempted to contact them.
In light of these concerns, I respectfully request:
1. A thorough review of my case by a senior member of your team.
2. Clear, consistent instructions on what documentation is required.
3. A direct point of contact to facilitate communication between Amazon and my supplier.
4. An expedited resolution process, given the severe impact on my business.
5. An explanation for the full account deactivation rather than a product-specific suspension.
6. Immediate halt to the destruction of my inventory and the ability to create removal orders for my return items.
7. Verification of Amazon's attempts to contact my supplier and my supplier's supplier.
I am fully committed to resolving this issue and maintaining compliance with Amazon's policies. Please provide me with clear guidance on the next steps and a realistic timeline for resolution.
Thank you for your prompt attention to this matter. I look forward to your timely response and a swift resolution to these issues.
Sincerely,
Seller_mrfbUdT8q1SEO
If it is any consolation, you are not alone. There are vast amounts of sellers like you and I that have experienced just how terrible and useless Amazon seller support is. The real issue is that there is nowhere to go when seller support proves to be a waste of time and effort. You cannot complain to anyone. You cannot get help from anyone. It is a dead end and the seller support employees KNOW they can be completely useless but they will never lose their jobs or be brought to account for how useless they are.
Seller_gs9cBVbalPueF
terrible and useless Amazon seller support specially from one origin.
