No seller support
I am writing to express my deep frustration with the support I have received as an Amazon seller. Over the past month, I have encountered numerous issues that have severely impacted my business operations:
Inconsistent Information: I have contacted Seller Support over 30 times this month and received 30 different answers to my inquiries. This lack of consistency is unacceptable and has left me unable to resolve my issues effectively.
Lack of Detailed Assistance: Support representatives consistently fail to provide specific details or actionable information to address my concerns.
Account Reactivation Difficulties: Despite submitting extensive documentation, including invoices, supplier information, and bank statements, my account remains inactive. The constant changes in requirements, such as suddenly requesting photographs instead of scanned documents, have caused significant delays and confusion.
Ineffective Communication: The support process feels like an illusion, with no real assistance being provided despite multiple attempts to seek help.
Lack of Accountability from Decision Makers: It is disheartening that decision-makers seem unwilling to engage directly with sellers or provide the necessary information to those who identify themselves as seller support representatives. This lack of transparency only exacerbates the challenges we face.
No seller support
I am writing to express my deep frustration with the support I have received as an Amazon seller. Over the past month, I have encountered numerous issues that have severely impacted my business operations:
Inconsistent Information: I have contacted Seller Support over 30 times this month and received 30 different answers to my inquiries. This lack of consistency is unacceptable and has left me unable to resolve my issues effectively.
Lack of Detailed Assistance: Support representatives consistently fail to provide specific details or actionable information to address my concerns.
Account Reactivation Difficulties: Despite submitting extensive documentation, including invoices, supplier information, and bank statements, my account remains inactive. The constant changes in requirements, such as suddenly requesting photographs instead of scanned documents, have caused significant delays and confusion.
Ineffective Communication: The support process feels like an illusion, with no real assistance being provided despite multiple attempts to seek help.
Lack of Accountability from Decision Makers: It is disheartening that decision-makers seem unwilling to engage directly with sellers or provide the necessary information to those who identify themselves as seller support representatives. This lack of transparency only exacerbates the challenges we face.
10 replies
Levi_Dylan_Amazon
Hello @TECHMISSISSAUGA,
Thank you for posting your concerns here on the seller forums.
"No seller support"
I see that you have concerns with support you have received and difficulties reactivating your account.
So that I may assist you the best, can you please provide me with an associated case ID from your account? I would like to review the details and provide assistance. If you would like, you can share any notifications you have received, after removing your personal information, so I can take a look.
I have also passed your concerns over to the appropriate team so that they may review your feedback about your experience.
I am looking forward to learning more and assisting you from here. The forums community and I are here to support you.
Wishing you the best,
LeviDylan
Seller_CyS85TfFD4Va4
I am writing to express my deep frustration with the ongoing authenticity issues affecting my product listing. Despite providing extensive documentation as requested, including invoices, supplier invoices, and bank statements, my appeals continue to be rejected without clear explanation.
Case IDs for Reference
16062055631
160440731111
16009292391
Key Points of Concern
1-Lack of Customer Complaints: There have been no customer complaints regarding product authenticity. Out of all units sold, only 8 were returned, which Amazon disposed of without allowing for inspection.
2-Inventory Discrepancy: If Amazon's internal review found the products to be inauthentic, why were all units shipped to customers? This seems inconsistent with a finding of inauthenticity.
3-Documentation Provided: I have submitted every document requested, including:
Invoices reflecting sales volume
Full supply chain documentation
Supplier and manufacturer contact information
4-Repeated Rejections: Despite resolving a previous authenticity complaint, each new appeal is treated independently, leading to repeated rejections without clear guidance on what additional information is needed.
Questions for Clarification
1-How many case IDs should I reference to ensure a comprehensive review of my situation?
2-What specific additional documentation or information is required to prove the authenticity of my products?
3-Can you provide details on the internal review process that led to the conclusion of inauthenticity, given that all units were shipped to customer
4-How can we resolve this issue when there are no customer complaints about authenticity?
I respectfully request a thorough review of my case and clear, actionable feedback on how to resolve this issue. As a dedicated seller on the Amazon platform, I am committed to providing authentic, high-quality products to customers and maintaining compliance with all Amazon policies. Thank you for your attention to this matter. I look forward to your prompt response and assistance in resolving this critical issue affecting my business.
Seller_CyS85TfFD4Va4
There is no way we can speak to someone who is higher in authority then such support with zero knowledge.
Seller_McsU5Q4ziB8Rg
This problem is something that always happens and if we are going to open a post here and report it to you every time, the people working in seller support receive unfair salaries.
Levi_Dylan_Amazon
Hello @Seller_CyS85TfFD4Va4,
Thank you for providing more information for me to review.
Case IDs for Reference
16062055631
160440731111
16009292391
I was able to review the case ID's you have provided, as well as reach out to the appropriate team about your situation. I want to provide some clarity about a few things...
You do not have to have a customer authenticity complaint to trigger a request for you to prove the authenticity of a product. For safety reasons, you may be asked at any time to provide proof that your items are indeed authentic and that you have permission from the brand to sell their products.
Full supply chain documentation
I went ahead and reviewed the supply chain documents that you have provided and I can confirm that these documents are from a liquidator and a large distributor that do not trace these products back to the manufacturer. Also, we may reach out to these suppliers to validate the documents, have you ensured that they would be willing to receive a call like this? If the invoices are unable to be verified and/or the suppliers are unable to be verified, your submission will continue to be rejected and you will receive the same type of follow-up performance notification.
I strongly suggest to review the following help pages that clearly outline our document requirements so you can determine what may be missing from what you are submitting...
--Responsible Sourcing documentation request requirements
--Invoice requirements for appealing a policy violation
I hope this is helpful to you and please let me know how I can help from here.
Wishing you the best,
LeviDylan
Seller_mrfbUdT8q1SEO
If it is any consolation, you are not alone. There are vast amounts of sellers like you and I that have experienced just how terrible and useless Amazon seller support is. The real issue is that there is nowhere to go when seller support proves to be a waste of time and effort. You cannot complain to anyone. You cannot get help from anyone. It is a dead end and the seller support employees KNOW they can be completely useless but they will never lose their jobs or be brought to account for how useless they are.
Seller_gs9cBVbalPueF
terrible and useless Amazon seller support specially from one origin.
