Hi there @Seller_770aUyELXLLdQ,

I hope this finds you well! I do apologize for the time that has passed since you had first posted here. The moderating team and I greatly appreciate your patience and continued engagement.

Seller_770aUyELXLLdQ

My account is under review by amazon for 30days. they are asking for tracking information, proof of delivery

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In regards to the review in which your account is undergoing is Amazon's effort to ensure all products are arriving to your buyers successfully. Validation of delivery and monitoring selling activity is done for many different reason, with the primary reason usually being have no established sales history. If your account exhibits multiple factors at one time, it could be placed under review.

• You do not have a sufficient history of past sales. This can be either because you are new to the Amazon store or you have not sold for a long period. When you are new or have been dormant, it takes time to build up a positive history of buyer-seller transactions.
• Multiple customers have indicated they did not receive the items they ordered (for example, by filing for refunds, A-to-z guarantee claims or posting negative feedback). We recommend that you work closely with your customers to resolve any issues and take steps to ensure prompt fulfillment of orders.
• There is no tracking information available on your account or the tracking information is invalid. Valid tracking information can provide assurance to your customers that their orders are on the way and help Amazon validate that an order has been delivered. To access Amazon policies on tracking information, go to Valid Tracking Rate (VTR).
• There has been an unusual change in your selling patterns. An unusual sales activity may include a recent spike in sales or significant change in the type of inventory you offer.
• You are selling higher risk items. Higher risk items may include consumer electronics, computers or trending items.
• You may be missing critical business information from your account that can help us validate positive buyer-seller history across other sales channels. Ensure that all your business information is up to date, including business website, address, and contact information, where applicable. Although this information is not mandatory it can verify your identity and expedite the review process.

Seller_7LrAV0m5llaI7

All you have to do is follow the instructions in the performance notification you received.

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Seller_770aUyELXLLdQ

i have provided them all the information they were looking and still they said it not enough information.

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Seller_7LrAV0m5llaI7

So you used an Amazon integrated tracking courier and the tracking numbers are all valid and integrated into Amazon's system and not affecting your VTR% rate and pushing your VTR under 95%?

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As @Seller_7LrAV0m5llaI7 and yourself have already discussed, validating your tracking information and ensuring all information is accurate is the most important step in this process.

Seller_7LrAV0m5llaI7

purolator. There is an ongoing tracking glitch internal to Amazon for all Canadian Purolator shipments that started last Sunday, April 21st, where all Canadian Purolator shipments all of a sudden became untrackable in Amazon's system.

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While we have been investigating the reports of issues with this carrier, I do still urge everyone to ensure all information is accurate, correct, uploaded on time, and any other requirements for valid tracking.

If there is a widely-known issue with this carrier, it will be identified and taken into consideration in scenarios such as yours. That being said,I still suggest providing all of the information requested and ensure you are not leaving out any relevant information.

I would like to ask if you had recently received any customer complaints, feedback, or A-to-Z claims, where they have stated they did not receive their packages? Even if customers communicated with you via buyer-seller messaging, this could contribute to the account review reason. If this is applicable, I urge you to consider why your customers would have such complaints or questions regarding the delivery of their orders.

Please feel free to visit this page for more insight on the requirements for tracking and carrier information and do not hesitate to further reply here. The community and I are here to support you.

All the best,

Stevie.