Hello,

A) For A-to-Z claims ''funded by Amazon'', where does it show that Amazon has sent the money back to the seller? I am talking in a situation that the customer was initially refunded (funded by Seller) when the A-to-Z claim was opened, but upon appealing the A-to-Z claim, the status changed to ''funded by Amazon''. Where is the proof for a given transaction that the money has been paid back to the seller?

I looked up a few reports and the transaction view tab. Nothing is showing up and it still shows a negative amount after the sale (that our money was taken automatically to refund the customer) but no adjustment after the claim was ''funded by Amazon''.

B) For A-to-Z claims that are reversed by the customers, in other words when a customer calls Amazon to be charged again after being wrongfully refunded, where does that appear also?

I received a message from Amazon saying a seller reimbursement would appear in the transaction tab within 72 hours. Weeks later, still nothing.

I opened 3 cases, it always get transferred to the ''A to Z claim team'' and never get answered. Can't re-open those logs after they are transferred. Amazon is a lot quicker to take the seller's money when an A-to-Z claim is opened than refunding the seller when the customer is found incorrect.

Anyone can help verifying the reimbursement?

Thank you !