account reactivation issue
I received a deactivation notice today and immediately went to fix the issue.
the message on my account page is:
"You have attempted to access a store that is currently inactive. To reactivate your store, you may be required to add a new credit card and verify your identity. Please be advised that it may take a few minutes for your store to be reactivated."
I updated the credit cards associated with the account and there is no other item that the site suggests needs updating (and no other links available for me to see in my account). There is no change to the account deactivated status however. Please advise.
account reactivation issue
I received a deactivation notice today and immediately went to fix the issue.
the message on my account page is:
"You have attempted to access a store that is currently inactive. To reactivate your store, you may be required to add a new credit card and verify your identity. Please be advised that it may take a few minutes for your store to be reactivated."
I updated the credit cards associated with the account and there is no other item that the site suggests needs updating (and no other links available for me to see in my account). There is no change to the account deactivated status however. Please advise.
0 replies
Seller_kIukTwdhvntAp
"I updated the credit cards associated with the account and there is no other item that the site suggests needs updating "
"There is no change to the account deactivated status however. "
It can take hours/days for things to filter through all the Amazon gerbil tubes so unless you have waited 12 hours it is likely too soon to see results.
This is my standard credit card template so use what applies!
Amazon is weird on so many levels and this seems to work at least sometimes!
First, be sure it is an actual CREDIT Card. While Amazon claims that a Debit Card will work, that is seldom true! They WILL charge a Debit Card for initial fees but they will NOT take it on continuing basis most of the time despite their claims!
Put the card number into your BUYER side account first. Wait an hour (sometimes less) for the gerbils to work their way through the system and then put it in the SELLER side.
There was one recent response from a seller on a post that they DELETED the card that was on the buyer side and put the SAME card back in after a little bit and it fixed the problem. Amazon is a maze of broken links in their antiquated software.
Here is a thread where the OP says it worked.
https://sellercentral.amazon.com/seller-forums/discussions/t/096ef5b2-ffd5-4943-86fe-41c9d087a7e7?postId=0fbb2fae-1e92-4c41-bdb5-80851137886b
Seller_E8tML6FQb4vkA
Same issue. I will wait till tomorrow to see if the credit card reboot worked. Basically I added the same credit card with all the details as it was listed as active.
Josh_Amazon
Hello @Seller_ggwQjuNI9oQbZ,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand about the situation you are experiencing with your account reactivation. In this case, upon review of your account, I can see that the issue is related with the documentation required for the identity verification. In order to reactivate your account, please go to Account Info, then click on the Reactivate Account link, and follow the instructions for the required information that must be updated.
In case that you need further assistance, please contact our Seller Support team.
Kind regards,
-Josh
