How to appeal an account deactivation
Hi Sellers, I've seen more posts lately in regards to account deactivations. I want to provide more insight on how you can address this issue if it ever happens.
To sell on Amazon, you must adhere to our performance metrics and policies. Failure to do so may lead to the temporary deactivation of your account, removal of listings, or limit your use of the Merchant Fulfilled Network (MFN).
If your account has been deactivated or your listings have been removed, you can appeal for their reinstatement by following the steps below. If you believe your deactivation is an error, please follow the instructions within the page to provide an explanation.
How to appeal an account deactivation
- In Seller Central, go to Performance and click Account Health.
- At the top of the Account Health page, click Reactivate your account.
- Follow the instructions within the page to submit your appeal. This can include submitting a questionnaire, acknowledging a violation, completing a quiz, or providing supporting documents. To learn more, see Complete an appeal questionnaire to reinstate selling privileges.
- Click Submit to send your completed appeal to Amazon.
After submitting your appeal, monitor your email for a decision from Amazon. If you have received a response from Amazon for more information, click View Appeal from Account Health to submit additional documentation and information required in your next submission. Please expect a reply to your appeal within two days.
I hope this information is helpful, please let me know if you have any questions, concerns or feedback below.
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Best,
Connor
How to appeal an account deactivation
Hi Sellers, I've seen more posts lately in regards to account deactivations. I want to provide more insight on how you can address this issue if it ever happens.
To sell on Amazon, you must adhere to our performance metrics and policies. Failure to do so may lead to the temporary deactivation of your account, removal of listings, or limit your use of the Merchant Fulfilled Network (MFN).
If your account has been deactivated or your listings have been removed, you can appeal for their reinstatement by following the steps below. If you believe your deactivation is an error, please follow the instructions within the page to provide an explanation.
How to appeal an account deactivation
- In Seller Central, go to Performance and click Account Health.
- At the top of the Account Health page, click Reactivate your account.
- Follow the instructions within the page to submit your appeal. This can include submitting a questionnaire, acknowledging a violation, completing a quiz, or providing supporting documents. To learn more, see Complete an appeal questionnaire to reinstate selling privileges.
- Click Submit to send your completed appeal to Amazon.
After submitting your appeal, monitor your email for a decision from Amazon. If you have received a response from Amazon for more information, click View Appeal from Account Health to submit additional documentation and information required in your next submission. Please expect a reply to your appeal within two days.
I hope this information is helpful, please let me know if you have any questions, concerns or feedback below.
UPVOTE 👍 / DOWNVOTE 👎 this post if you like seeing content like this. Leave a comment on this post with questions you may have about this topic and let us know what subject you want us to feature next!
Best,
Connor
0 replies
Seller_W5TL1jvt3muTR
Thank you for taking proactive steps to support sellers. However, in my experience, it’s far from straightforward. The lack of communication and guidance has been overwhelming. My last appeal on Oct 19 required supply chain documentation for 6 ASINs, which I emailed to scram-appeals due to file size. It was confirmed under review on Oct 22, yet here we are, 16 days later with no response, at day 61.
On Nov 6, some inventory was scheduled for auto-return but wasn’t processed. When I called AHS two days ago, I received conflicting information—first that my appeal was rejected due to file issues, then yesterday that it’s still in review. Now under stranded inventory, hovering over "irregular account status" states that if inventory isn’t removed, it’ll be disposed of in 60 days, but I have no way to remove it. Is Amazon really planning to destroy $500k in inventory and my business? I’ve already had to let go of all my employees and now face financial ruin.
We are not criminals or fraudulent sellers. We’ve been selling for 9 years with a perfect account rating of 1000 and no issues. Even while on the SAS waitlist, we completed a video interview, yet our funds weren’t held, nor were we stopped from sending $250k in additional FBA inventory. We relied on Account Assurance, which has been a letdown. Please, I need this escalated to the executive level. Any help is appreciated.
Seller_iBmu00N14H1ij
Good morning, we have successfully verified our account in the USA, but in the European market, we are told that we have violated Section 3. We have submitted all kinds of documentation and made numerous appeals, but we have not received any response from the responsible team. Our newly opened account has been suspended for almost three months, and we are not receiving any feedback regarding the appeals we have made. Could you please help us?
Seller_9vT5yluhJUOWl
Hi Connor, I did exactly the process as you wrote, but every time I got a repeated email that something was wrong. It is possible that I changed all kinds of details in my case, because I did not remember the details with which I signed up for Amazon in 2018.
In the end I got to the point where I can't even upload details again.
I've been working on it for almost two weeks, and every day I hold calls and chats so that they can help me, and without success.
