Repeated Return/Refund Fraud FBA
FBA seller. We have a buyer who continues to purchase the same couple of ASINs and receives refunds each time. He either requests a refund for falling to meet fulfillment promise and then keeps the item. Or returns the item having kept a portion of it, basically returning an empty box or a box containing some other product. I've tried to open up an investigation but when I do I get an auto reply saying that no policy has been violated.
How can we get this buyer banned?
This is clearly fraudulent behaviour.
If someone from Amazon could guide me that would be appreciated.
Repeated Return/Refund Fraud FBA
FBA seller. We have a buyer who continues to purchase the same couple of ASINs and receives refunds each time. He either requests a refund for falling to meet fulfillment promise and then keeps the item. Or returns the item having kept a portion of it, basically returning an empty box or a box containing some other product. I've tried to open up an investigation but when I do I get an auto reply saying that no policy has been violated.
How can we get this buyer banned?
This is clearly fraudulent behaviour.
If someone from Amazon could guide me that would be appreciated.
0 replies
Jurgen_Amazon
Hello @Seller_Fwh8rhbePgTVL,
Thank you for sharing your concerns about potential fraudulent buyer behavior. While we can't discuss specific buyer accounts or provide direct instructions on banning buyers, here are some general guidelines for sellers facing similar issues:
- Document thoroughly: Keep detailed records of all relevant transactions and communications.
- Use official channels: Report each incident through the appropriate tools in Seller Central.
- Contact Seller Support: Reach out for guidance on handling recurring issues that automated systems may not catch.
- Provide evidence: When reporting issues, include as much concrete evidence as possible.
- Request manual review: For persistent problems, you can ask Seller Support for a more in-depth examination of the situation.
- Be patient and persistent: These issues can take time to resolve. Continue to follow up through official channels.
Remember, Amazon has policies in place to protect both buyers and sellers. While frustrating, it's important to work within these systems and allow Amazon to investigate and take appropriate action.
For specific advice on your situation, please contact Seller Support directly, as they can provide guidance tailored to your account and circumstances.
Jurgen
