Urgent: No Response from jeff@amazon.com After Account Appeal Escalation
Dear Amazon Forum Community,
I escalated my case to jeff@amazon.com on January 3, 2024, regarding the deactivation of my account due to ASIN B0CW85FZPY. I submitted all requested documentation and followed every procedure outlined by Account Health Support.
Despite my compliance and follow-ups, I have not received any response from the executive team. I have also contacted Account Health Support, but they were unable to provide any update.
📌 How can I ensure my case is reviewed?
📌 Is there an alternative way to escalate this issue further?
I am committed to complying with Amazon’s policies and have provided all available evidence. I kindly request guidance from moderators or anyone with experience in such escalations.
Thank you for your help.
Urgent: No Response from jeff@amazon.com After Account Appeal Escalation
Dear Amazon Forum Community,
I escalated my case to jeff@amazon.com on January 3, 2024, regarding the deactivation of my account due to ASIN B0CW85FZPY. I submitted all requested documentation and followed every procedure outlined by Account Health Support.
Despite my compliance and follow-ups, I have not received any response from the executive team. I have also contacted Account Health Support, but they were unable to provide any update.
📌 How can I ensure my case is reviewed?
📌 Is there an alternative way to escalate this issue further?
I am committed to complying with Amazon’s policies and have provided all available evidence. I kindly request guidance from moderators or anyone with experience in such escalations.
Thank you for your help.
0 replies
Seller_LyYw7fQRKc5G7
Was this an authenticity suspension?
Did you provide invoices or receipts from retail websites/stores?
Were the invoices commercial invoices from a Brand recognized distributor?
Did you have a letter of authorization to sell on Amazon from the Brand owner?
Based off of the information that the ASIN shows, you maybe did not have approval to list on it? It sounds like the Brand may have kicked you off? Without more information all we can do is speculate and that does not help you at all.
AG1 Athletic Greens - Powder Supplement Convenient Daily Nutrition- 30 Days Supply (12.70z)
ASIN: B0CW85FZPY
Amazon Sales Rank: 203536
0 Used & New Offers
This product has other listing limitations. Learn more
New condition: You need approval to list this product.
Seller_R6Pw3cjCRwLNP
What was the reason your account was deactivated?
Seller_nRFmxiQg4EGrw
So how did you source your product? Was it from the AG1 website, which includes in the terms:
AG1 only accepts orders for personal use. You cannot resell items offered on the Websites. If AG1 discovers that you are placing orders with the intent to resell items offered on the Websites or are otherwise using or intend to use the products inappropriately or illegally, we may immediately cancel your order, suspend or terminate your account, and pursue any and all available legal remedies from you under applicable law
Another part of their website stresses that customers should buy only from their website, or their dedicated Amazon store, and not buy from 3P sellers.
So do you have written authorization from AG1? Because without express permission from them, I doubt there is any way forward for you.
Seller_OvL8C4BJWiuS9
This is what you asked about 3 months ago and were told then, if you could not provide proper documentation that you were done:
Repeated Requests for Documentation – Seeking Amazon Support for Account Reactivation
by IMCO_SHOP
updated 3 months ago
Hello Amazon Support and Community,
I’m reaching out here as a last effort to get assistance with reactivating my Amazon seller account. My account was suspended due to authenticity concerns and despite multiple appeals and extensive documentation, I continue to receive the same automated response requesting documentation that I can no longer obtain.
Here’s the situation:
I was originally sourcing through a supplier A who managed product purchases and shipments, but they could not provide the supplier’s supplier documentation Amazon required. To ensure transparency, I terminated my relationship with them and took full control of sourcing and management.
I have since switched to a verified supplier B, and submitted the original invoice from supplier A, along with all available documentation from supplier B, and a detailed action plan explaining these changes.
However, Amazon keeps requesting the supplier’s supplier documentation for the ASIN, which I cannot access due to the end of my relationship with supplier A.
I am committed to full compliance and have taken every step I can to meet Amazon’s standards. Is there any additional escalation method or support option available in cases like this? I would be grateful for any guidance from Amazon support or from other sellers who may have faced similar challenges.
Thank you in advance for any assistance.
