Charged while no access to account
I was not able to login to my Seller account for weeks.
Amazon continued to charge my card because I was not able to login and change my account.
When I was able to login, I changed my account from Seller to Individual - and Amazon still want to charge me! The only way I could stop Amazon continuing to charge my card, was to deactivate the card at the bank. Amazon didn't help me for weeks. It took less than 10 days before it shut down access to my Individual Seller account, because it wants more money.
It shows that Amazon are not good to work with. Amazon charged my credit card for 2 months while I couldn't get access, or help, for the account. When I recently got access, I made it Individual and Amazon still wants $$. The present balance should be $0.
This shows how Amazon is not good to work with and there is no help when it is needed. I had weeks of useless replies. The most recent reply told me to "open a Business account". That was the thing I thought was not active. I couldn't login! Assistance to login was what I needed weeks - weeks before I get an answer (and Amazon just kept charging for an account that couldn't be logged into).
Charged while no access to account
I was not able to login to my Seller account for weeks.
Amazon continued to charge my card because I was not able to login and change my account.
When I was able to login, I changed my account from Seller to Individual - and Amazon still want to charge me! The only way I could stop Amazon continuing to charge my card, was to deactivate the card at the bank. Amazon didn't help me for weeks. It took less than 10 days before it shut down access to my Individual Seller account, because it wants more money.
It shows that Amazon are not good to work with. Amazon charged my credit card for 2 months while I couldn't get access, or help, for the account. When I recently got access, I made it Individual and Amazon still wants $$. The present balance should be $0.
This shows how Amazon is not good to work with and there is no help when it is needed. I had weeks of useless replies. The most recent reply told me to "open a Business account". That was the thing I thought was not active. I couldn't login! Assistance to login was what I needed weeks - weeks before I get an answer (and Amazon just kept charging for an account that couldn't be logged into).
0 replies
Emet_Amazon
Hello @Seller_3a4WyF3gJUlrp,
Thank you for posting your concerns with your account.
I was not able to login to my Seller account for weeks.
Amazon continued to charge my card because I was not able to login and change my account.
When I was able to login, I changed my account from Seller to Individual - and Amazon still want to charge me! The only way I could stop Amazon continuing to charge my card, was to deactivate the card at the bank. Amazon didn't help me for weeks. It took less than 10 days before it shut down access to my Individual Seller account, because it wants more money.
As it does not appear you were facing an account deactivation, I am passing your concerns to our community managers to see if they can offer additional guidance on your situation.
If you can offer any additional details such as created cases or other information for them to look further into the issue.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Nano_Amazon
Hello @Seller_3a4WyF3gJUlrp
Thanks for reaching out to Amazon Forums. If you do not cancel your seller account, Amazon will continue to charge you the established fees. If you do not wish to continue as an Amazon seller, you must close your account by following the steps established here: "Close your seller account“
In case you have a question regarding the charges, you can go to Seller Central, Menu > Payments > Transactions view.
If you require additional assistance, you can also open a case with our seller support team.
Best,
Nano
