It's Been Well Over a Month and Seller Support Has Not Responded to Missing Items From Inbound.
It has been standard practice to check the shipment content page and open a request to research missing items from inbound. Usually theses cases are answered within 8 days or less. Sometimes large reimbursement amounts or high peak season causes it to take closer to two or three weeks. I have never had a case go three weeks unanswered during the past few years on this platform. Only, now it has been thirty- two days and the case has gone unanswered. Getting close to becoming five weeks and it's highly unlikely there will ever be a response.
The so-called specialist team only has one method of communication and doesn't support chat or phone call. Which, quite obliviously is a big inconvenience. Chatting is a waste of time, since the associate is more like a glorified receptionist or secretary that just takes calls. Not what one would consider a representative or support. They will just tell you that it's Amazon Policy to respond within 24 hours and you just have to keep waiting for a response from the specialist team via email. It's frustrating they can't at least relay a message to this support team in case there is a error or technical difficulties preventing them from receiving my email.
If there are any moderators that would like to take a look; the relevant information is down below.
Case I.D 16942347191
shipment I.D FBA18K6XHJG6.
It's Been Well Over a Month and Seller Support Has Not Responded to Missing Items From Inbound.
It has been standard practice to check the shipment content page and open a request to research missing items from inbound. Usually theses cases are answered within 8 days or less. Sometimes large reimbursement amounts or high peak season causes it to take closer to two or three weeks. I have never had a case go three weeks unanswered during the past few years on this platform. Only, now it has been thirty- two days and the case has gone unanswered. Getting close to becoming five weeks and it's highly unlikely there will ever be a response.
The so-called specialist team only has one method of communication and doesn't support chat or phone call. Which, quite obliviously is a big inconvenience. Chatting is a waste of time, since the associate is more like a glorified receptionist or secretary that just takes calls. Not what one would consider a representative or support. They will just tell you that it's Amazon Policy to respond within 24 hours and you just have to keep waiting for a response from the specialist team via email. It's frustrating they can't at least relay a message to this support team in case there is a error or technical difficulties preventing them from receiving my email.
If there are any moderators that would like to take a look; the relevant information is down below.
Case I.D 16942347191
shipment I.D FBA18K6XHJG6.
28 replies
Seller_jU8OqMtibpQmi
you are not alone
I have several of unanswered cases for shipments that closed in December and early January for inbound that either have no response at all or I received the new whack response saying that the items were received as the wrong FNSKU due to an “error in the shipping plan creation”.
They’re clearly going through some issues.
Seller_4a0fT0P2nCPQq
I waited 60 days just recenlty for a lost shipment to be reimbursed...I just kept asking for an update finally I got someone to respond saying I was eligible for a reimbursement. Keep sending the emails. I had a mod here also try to help...but that didn't work at all.
Seller_xwzQL0khly72e
A month is nothing. You're just lucky they didn't quickly and preemptively close the case with no possibility of reopening. I quit wasting my hours of time with "seller support" years ago and have not regretted it. At least I can spend my time on my business instead of a fake support group that is obviously designed to make sellers give up and go away.
Seller_RkbcKElOk3Egs
Same here I have over a month since I was able to open a case waiting for a reply on lost itemes from my inbond shipment.
Amazon should answer as quick as on the same manner when we get charge for any reason, when there is an issue with a buyer, when a document is missing from seller. They want seller to provide a+ service we should receive from amazon a+ service also,
Seller_my9xjloQTGmzm
I totally agree. I have come to expect bad quality of service, as seller support is outsourced to the impoverished country of India. It’s also known as being the tech support scam capital of the world. They are desperate people barely scraping by and that’s why they won’t go the extra mile to help. I haven’t seen a investigation take longer than a couple of weeks during the past few years. It would be nice if someone touched base with you, even if they are still researching the issues. It’s a new low, as they don’t acknowledge you anymore.
Seller_zSWez2Mzpdboa
Yup, that is FBA = Fraud By Amazon.
First they steal your inbound shipment, then they ignore your case, followed by denials, then maybe a 50% reimbursement.
That's one way, to buy more mansions, than you can ever use.
Seller_Wmw4utyFCqxCz
My oldest open case for missing is Sep 17, 2024 11:36 AM
TAKE Screen shots of the UPS TRACKING info as it goes away after so many days add that to the case.
Seller_ypggk3pkKvAtu
SAME! Except they lost my shipment back in August and still no resolution.
Seller_r58HDPejFoixw
To be fair, in previous years the Indian support has been relatively good with reimbursement claims. They took their time and offered fair resolutions.
However, now it is impossible to deal with. Thus, Amazon either dropped salaries and started hiring dumber people, or corporate intentionally gave them instructions to play dumb.
Either way, this is seriously messed up. The current Amazon suits are slowly but surely killing the company.
Seller_1IM3YBG5hgxMH
Question for the group? Does your team include packing slips with each box that you are shipping to FBA? We just noticed some issues and after digging deeper they basically lose 1 out of every 10 box that is shipped to them? They check it in, but then call it zero of 20, or zero of 60.
