Urgent Issue with Refund Policy Enforcement - Case ID: 16644564101
Hello,
I'm seeking urgent assistance regarding Case ID: 16644564101. For Order ID 702-6277061-5654657 (FBA), purchased on December 6th, 2023 and returned almost a year later on October 14th, 2024, the customer falsely claimed "Extra item included in shipment," which is ineligible for a refund. Despite this, a CAD 2206.34 refund was issued by Customer service as "General adjustment", violating Amazon’s policies and directly impacting my account.
This case involves clear return abuse, and I kindly ask a moderator's assistance to escalate this and correct the unauthorized deduction. @Ricardo_Amazon@Lucre_Amzn@Daryl_Amazon@Christine_Amazon
As the item was returned in "Customer damaged" condition, Amazon will decline the reimbursement, and give us the year old $2200 coffee machine, violating the policies at our expense for no legitimate reason. I kindly ask to escalate and have the item taken by FBA and liquidate at their discretion and reimburse us for this debit that should have never occurred.
Thank you for your continuous support,
John
Urgent Issue with Refund Policy Enforcement - Case ID: 16644564101
Hello,
I'm seeking urgent assistance regarding Case ID: 16644564101. For Order ID 702-6277061-5654657 (FBA), purchased on December 6th, 2023 and returned almost a year later on October 14th, 2024, the customer falsely claimed "Extra item included in shipment," which is ineligible for a refund. Despite this, a CAD 2206.34 refund was issued by Customer service as "General adjustment", violating Amazon’s policies and directly impacting my account.
This case involves clear return abuse, and I kindly ask a moderator's assistance to escalate this and correct the unauthorized deduction. @Ricardo_Amazon@Lucre_Amzn@Daryl_Amazon@Christine_Amazon
As the item was returned in "Customer damaged" condition, Amazon will decline the reimbursement, and give us the year old $2200 coffee machine, violating the policies at our expense for no legitimate reason. I kindly ask to escalate and have the item taken by FBA and liquidate at their discretion and reimburse us for this debit that should have never occurred.
Thank you for your continuous support,
John
0 replies
Seller_dotifYADa0BWY
Clearly fraud, Amazon needs to do better.
Seller_McsU5Q4ziB8Rg
I wonder, does amazon apply such policies to products that it sells itself and steals buybox from other sellers? I don't think so.
Ricardo_Amazon
Hello @Seller_1idNlTUpfKbZW,
Ricardo from Amazon here.
I have sent this to our Escalations team. Once I receive a response, I will be letting you know.
Hopefully we will be able to turn this around for you.
Ricardo_Amazon
Hello @Seller_1idNlTUpfKbZW,
Our Escalations team has reached out through Case 16735949911.
