Warning for an invalid tracking number, but when I checked the report for invalid tracking numbers, all of them were actually valid. and ON-TIME.
I received a warning email for invalid tracking numbers, but when I checked the report for them, all were valid.
I reached out to Amazon support regarding the tracking information issue. They advised me to update the tracking information before delivery. However, as I explained I purchased the shipments from a carrier and entered the tracking numbers on my Amazon account for the order, this is what I have done for more than thousands of orders so far...... they suggested asking the carrier to update the tracking information for Amazon. I clarified that the carrier wouldn't necessarily know that the package is for an Amazon order, as they handle millions of shipments besides Amazon's. I'm seeking assistance on how to resolve this issue.
I received a warning, but all tracking numbers are valid on the carriers's website (PUROLATOR) , ****on-time delivery,***.
Warning for an invalid tracking number, but when I checked the report for invalid tracking numbers, all of them were actually valid. and ON-TIME.
I received a warning email for invalid tracking numbers, but when I checked the report for them, all were valid.
I reached out to Amazon support regarding the tracking information issue. They advised me to update the tracking information before delivery. However, as I explained I purchased the shipments from a carrier and entered the tracking numbers on my Amazon account for the order, this is what I have done for more than thousands of orders so far...... they suggested asking the carrier to update the tracking information for Amazon. I clarified that the carrier wouldn't necessarily know that the package is for an Amazon order, as they handle millions of shipments besides Amazon's. I'm seeking assistance on how to resolve this issue.
I received a warning, but all tracking numbers are valid on the carriers's website (PUROLATOR) , ****on-time delivery,***.
11 replies
Seller_OvL8C4BJWiuS9
Is Puraltor an integrated carrier with Amazon? If not, then the tracking information isn't scanned to Amazon as Received, In-Transit or Delivered.
Emet_Amazon
Hello @Seller_EYOm1VTPNnC4p,
Thank you for posting your concerns with tracking issues for the carrier Purolator.
Our team is aware of the concern and it is currently being investigated. We do not have any updates available as of now.
I have gone ahead an passed your concerns and information to the appropriate teams to continue researching this on your behalf.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_KFnq8ycPg7ZNc
Hello @Emet_Amazon,
Is there any update of this issue? I just received the same warning. I've been using Purolator for a year and there wasn't a problem. Can you please add Purolator back to the valid carrier ASAP? Thank you!
Seller_EYOm1VTPNnC4p
Hello
I submitted a ticket and Amazon replied that I should have manually selected "Purolator" from the dropdown options. My shipping API was automatically choosing "OTHER" and then entering the carrier name "PUROLATOR" instead of selecting "Purolator" from the dropdown. This method had been working for almost 5 years, but suddenly on April 26th, I received this warning!
Seller_KFnq8ycPg7ZNc
Thank you so much! I selected "Other" and entered "Purolator" as well and it worked fine before. I'll try selecting "Purolator" from the drop down. Hope this works!
Seller_EYOm1VTPNnC4p
Hello
Hello
Amazon still has an issue with validating tracking numbers.
Regarding case 15183638141 you asked me to choose "PUROLATOR" from the drop down list in Amazon seller.
I did it and now AGAIN these order numbers have been marked as NOT VALID TRACKING!!!!!!!!!!!!!!!!!
701-3239803-7312242
702-3282214-2468258
702-3327025-8726640
701-9945176-4321065
702-0900102-9309009
For the above order as soon as I shipped them, I selected "Purolator" from the drop-down list of carriers. but still marked as nonvalid tracking.
I don't want this issue which is from the AMAZON system, to affect my selling on Product Category.
Please advise ASAP.
Thanks
Seller_EYOm1VTPNnC4p
Please see my last post on this issue :(
Please raise this issue by making a case to Amazon staff... this could hurt our accounts :((((
