Dear Amazon A-to-Z Guarantee Team,

I hope this message finds you well.

I am writing in response to the A-to-Z Guarantee claim opened by the buyer Aliya regarding order #702-8206315-5213816, in which the buyer has stated that the item was either missing or the item quantity was incorrect.

I would like to clarify the situation with full transparency and share all communication and evidence that proves the item was both delivered and received in full.

📦 Order & Delivery Confirmation:

The order in question was delivered successfully.

The tracking number for the shipment is AS003406132US, and it shows a confirmed delivery via Asendia.

📨 Buyer Communication Timeline & Admission:

On March 15, we proactively reached out to follow up on the customer’s satisfaction after delivery.

On March 17, the buyer responded and clearly stated:

“I’ve put in a request for return on 12th March and haven’t heard back about it… I’ve changed my mind about buying the ring itself so don’t need the ring sizing set anymore.”

This message clearly confirms that the buyer received the item, but simply changed her mind and wished to return it.

Despite not seeing any return request in the system, we made an exception and manually uploaded a free return label to support the customer.

The buyer later asked:

“Can I put this in a box instead of the Amazon plastic sleeve it came in?”

Once again, explicitly confirming the item was received.

💵 Refund Processing:

Upon receiving the returned product, we processed a refund of $13.56, which reflects the item cost minus shipping/restocking fees, in full accordance with Amazon’s return policies.

We had explained this clearly to the buyer in advance.

❌ False Claim Alert:

The A-to-Z claim, filed under Reason Code: NOT_RECEIVED, is inaccurate and inconsistent with the buyer’s own messages.

The buyer confirmed receipt multiple times

She personally requested a return due to buyer’s remorse, not because of a missing or incorrect item

✅ Our Good Faith Actions:

Assisted the buyer even though no return request was visible in the system

Provided a manual return label at our expense

Processed the refund swiftly and transparently

🙏 Final Request:

It would be unjust for a claim to be filed under "Item not received" when the buyer has:

Admitted to receiving the item

Requested a return due to personal preference

Received a refund in accordance with Amazon’s policies

We kindly ask that this claim be denied, and that our seller metrics remain unaffected by what appears to be either a misunderstanding or a misuse of the A-to-Z Guarantee process.

Thank you for your time and understanding.

Please let me know if you require any additional documents, screenshots, or shipment details — I’ll be happy to provide them.

Best regards,

Burak

@Lucre_Amzn

@Christine_Amazon

@Ricardo_Amazon

@Sunnie_Amazon